BJ is founder and CEO of Pacific Mountain Logistics, a full-service 3PL in San Bernardino, California, with 30+ years in warehousing. Recorded April 2026, BJ and Mark cover the state of freight, warehousing, and tariffs — then pivot into a masterclass on total cost of service and what brands should ask when evaluating a 3PL.

TOPICS COVERED:

- 2026 logistics: ocean freight chaos, tariffs, and the end of the trucking freight recession

- CDL enforcement and capacity correction on the truckload side

- Record warehouse vacancy and the COVID hangover

- Housing starts as the leading indicator for warehousing demand

- Brick and mortar resilience vs the e-commerce warehouse play

- The death of peak season: the July-to-December cycle barely registers

- SoCal lease rates during COVID and the "fleeing effect" to Phoenix, Vegas, and Reno

- Workforce productivity: Phoenix labor half as productive as the Inland Empire

- Total cost of service: drayage, handling, outbound, chargebacks, and why storage cost is the wrong number

- Retail compliance, routing guides, and the "Routing Guide Rodeo"

- $400K in chargebacks reduced to $11K in two years

- Primary vs secondary vs tertiary distribution markets

- Walk the warehouse: what a clean, calm operation tells you

CHAPTERS:

0:00 Opening

0:40 State of Logistics: Chaos

1:21 Trucking: End of the Freight Recession

2:44 Warehousing Oversupply and the COVID Hangover

5:37 Housing Starts as the Leading Indicator

8:01 Brick and Mortar Resilience

11:25 Small Box vs Mid-Size Warehousing

14:41 The Death of Peak Season

17:47 Social Media Impact on Brands

20:23 SoCal Lease Rates and the Fleeing Effect

25:06 Workforce Productivity in Outlier Markets

28:57 Breaking Down Total Cost of Service

33:05 Why 40% of US Imports Come Through LA

38:26 Retail Compliance and Routing Guides

41:11 Chargebacks: Punitive by Nature

43:04 From $400K to $11K in Chargebacks

48:54 The TSA Analogy for Routing Guides

51:06 How to Select a Good 3PL

54:33 Tribal Knowledge vs Embedded Processes

58:43 Primary, Secondary, and Tertiary Markets

1:04:42 Single-Point vs Multi-Location Distribution

1:08:22 The Supply Pipe Revisited

1:13:17 Walk the Warehouse

1:18:48 "We Only Get Paid to Do It Once"

1:22:29 The Kama Sutra Cookbook Story

1:23:51 Closing Thoughts

ABOUT THE GUEST:

BJ Patterson is founder and CEO of Pacific Mountain Logistics, a full-service 3PL in San Bernardino, California. He previously held senior roles at Target, Walmart, and NFI. BJ first appeared on Supply Chain Saga Ep. 001.

KEY TERMS:

BJ Patterson, Pacific Mountain Logistics, total cost of service, 3PL, warehouse vacancy, freight recession, CDL enforcement, tariffs, retail compliance, chargebacks, routing guides, Inland Empire, housing starts, supply pipe, Southern California logistics

Supply Chain Saga is produced by Mark Taylor, CEO of Warehouse Republic, a 3PL serving omni-channel e-commerce brands that sell through marketplaces like Amazon, Walmart, and Shopify, as well as retail partners like Nordstrom, Scheels, and Bass Pro Shops.

Website: warehouserepublic.com
Podcast: supplychainsaga.com
LinkedIn: linkedin.com/company/warehouse-republic
Host: linkedin.com/in/marktaylor

Have a logistics question? Email mark@warehouserepublic.com

Megan Smith is a serial entrepreneur who has spent 20 years building businesses in the parts of supply chain most people overlook. Recorded live at BGSA 2026 in West Palm Beach, Megan shares her path from launching an eco-friendly boutique in Denver to running Total Pallet Management sites for Publix and CHEP, to growing a 3PL through acquisition, to now disrupting the moving and storage industry with Packgistics and Ray the Mover in Naples, Florida.

TOPICS COVERED:

- From babysitter to boutique owner to pallet manufacturer: a 20-year entrepreneurial arc

- Unity Boutique: eco-friendly fashion in Denver before green was a trend (2006)

- Total Pallet Management: how pallets get graded A, B, and C and why it matters

- Growing a national pallet network for P&G, Unilever, and Driscoll's

- Retail chargebacks: the millions hiding in minutia that new brands never think about

- Poshmark boutique with 150,000 followers and the resale economy

- Gen Z dupes, Buy Nothing groups, and cultural shifts in consumption

- Acquiring a 45-year moving and storage business and why the industry is ripe for disruption

- Warehouse decommissioning: the move every 3PL dreads

- FF&E, inventory tracking, and order fulfillment during a warehouse relocation

CHAPTERS:

0:00 Introduction

0:30 First Impressions of BGSA 2026 at The Breakers

3:27 Megan's 20-Year Entrepreneurial Journey

5:49 University of Denver and Unity Boutique

9:37 From Retail to Pallet Management

13:02 Pallet Grading: A, B, and C

15:11 Chargebacks and the Cost of Minutia

19:44 Just-in-Time, Lean Management, and Breeding Genius

21:52 Micro Supply Chains and Buy Nothing

25:11 Poshmark and the Resale Economy

30:34 Gen Z, Dupes, and Cultural Shifts

33:24 From Pallets to Omnichannel 3PL

35:14 Founding Packgistics and Acquiring Ray the Mover

38:50 Warehouse Relocation: The Move Every 3PL Dreads

45:30 What Drives Megan Today

47:38 How to Find Megan Smith

ABOUT THE GUEST:

Megan Smith is the founder of Packgistics and owner of Ray the Mover, a 45-year moving and storage business in Naples, Florida. She holds a master's in supply chain from Michigan State University and has spent 20 years in supply chain entrepreneurship spanning pallet management, omnichannel fulfillment, and warehouse relocation services.

KEY TERMS:

Megan Smith, Packgistics, Ray the Mover, serial entrepreneur, pallet management, CHEP, Total Pallet Management, TPM, retail chargebacks, retail compliance, 3PL, warehouse decommissioning, warehouse relocation, FF&E, Poshmark, resale economy, BGSA, omnichannel, P&G, North American Van Lines, CRST

Supply Chain Saga is produced by Mark Taylor, CEO of Warehouse Republic, a 3PL serving omni-channel e-commerce brands that sell through marketplaces like Amazon, Walmart, and Shopify, as well as retail partners like Nordstrom, Scheels, and Bass Pro Shops.

Website: warehouserepublic.com
Podcast: supplychainsaga.com
LinkedIn: linkedin.com/company/warehouse-republic
Host: linkedin.com/in/marktaylor

Have a logistics question? Email mark@warehouserepublic.com

Glenn Gooding spent 21 years at UPS — from package handler to driver to corporate revenue management for Dell, IBM, and Apple. He then spent nearly two decades in third-party parcel negotiation. Glenn shares how carriers price, how they view 3PLs, and what operators must do to compete.

TOPICS COVERED:

- 21 years at UPS: package handler to corporate Special Pricing for enterprise clients

- The Nintendo story: zone skipping 900,000 Game Boys for Black Friday delivery

- UPS vs FedEx DNA: Teamster drivers vs contracted operators and the RLA

- COVID's impact on the carrier market and the residential volume hangover

- USPS losing $9.1B per year and the Delivering for America plan

- Amazon, Walmart, and Target building their own delivery networks

- How carriers view 3PLs as resellers and why that must change

- Zone skipping for 3PLs: peak season strategies and carrier collaboration

- Volume thresholds: $2M+ for one carrier, $10M+ to multi-source

- Custom corrugated, returns, and inventory positioning as value props

CHAPTERS:

0:00 Introduction

0:19 Glenn's UPS Career: Package Handler to Revenue Management

3:50 The Nintendo Story: Zone Skipping for Black Friday

7:09 UPS vs FedEx: Ground DNA, Air DNA, and the 1997 Strike

12:10 The UPS Driver as Brand Ambassador

17:30 Bird Dog Solutions and Third-Party Negotiation

23:10 Enterprise Pricing: 10% Out of Dell's Costs Year Over Year

28:10 COVID and the Small Parcel Market

33:44 USPS Crisis: Delivering for America

37:03 Amazon, Walmart, Target: Building Their Own Networks

43:01 Multi-Sourcing: Why No Single Carrier Works

48:43 The 3PL Margin Problem and the Carrier Perspective

56:29 Proving Value: Average Zone, Corrugated, Network Efficiency

1:09:03 Zone Skipping for 3PLs: When and How

1:18:05 Returns as a Differentiator

1:29:20 The Fragmented Marketplace and What's Next

1:40:27 Who's Innovating in Small Parcel

1:43:29 Closing Thoughts

ABOUT THE GUEST:

Glenn Gooding spent 21 years at UPS and nearly two decades in parcel negotiation at Bird Dog Solutions and iDrive Logistics.

KEY TERMS:

Glenn Gooding, UPS, FedEx, USPS, small parcel, zone skipping, carrier negotiation, 3PL, Bird Dog Solutions, iDrive Logistics, Delivering for America, gig economy, residential delivery, demand surcharges, returns, multi-sourcing

Supply Chain Saga is produced by Mark Taylor, CEO of Warehouse Republic, a 3PL serving omni-channel e-commerce brands that sell through marketplaces like Amazon, Walmart, and Shopify, as well as retail partners like Nordstrom, Scheels, and Bass Pro Shops.

Website: warehouserepublic.com
Podcast: supplychainsaga.com
LinkedIn: linkedin.com/company/warehouse-republic
Host: linkedin.com/in/marktaylor

Have a logistics question? Email mark@warehouserepublic.com