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  • Louis Copeland on how service is their history

    Louis Copeland on how service is their history
    Jul 18 2025
    We chat to Irish legend, Retailer and Master Tailor, Louis Copeland to find out the secret to the iconic service at Louis Copeland and Sons, which is now celebrating 93 years in business. We delve into the history of the business empire and gain insight into Louis's fascinating work ethic. Louis shares his passion for his incredible team, the returning customer and reveals one renowned Irish retailer he admires greatly. Think suits, Think Louis Copeland!
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    25 Min.
  • Flowers.ie CEO, Benjamin Koop on superior service and uncompromising standards

    Flowers.ie CEO, Benjamin Koop on superior service and uncompromising standards
    Jul 11 2025
    We chat to Benjamin about how Flowers.ie creates such superior service. We go behind the scenes to learn about their rigorous standards and game changing ways. We also discuss their recent innovative collaboration with the iconic Irish brand, Bewley's. Benjamin’s passion for floristry is truly inspiring and his knowledge is abundant.
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    40 Min.
  • Brian Hanratty, Co-Owner of Happy Out on his award-winning café and the secret to extraordinary service

    Brian Hanratty, Co-Owner of Happy Out on his award-winning café and the secret to extraordinary service
    Jul 4 2025
    We chat to Brian about winning the 2024 Best Cafe in Ireland Award, how his inspiring partnership with Together Academy came about and his outstanding employee, Charlie O’Reilly who recently won the Employee Excellence Award at the Irish Restaurant Awards. Brian reveals the art of managing all three Happy Out locations (Dun Laoghaire Baths, Bull Island and Donnybrook) particularly the iconic Dun Laoghaire Baths. We discuss the loyalty and support of the local community and delivering extraordinary service. He also shares the innovative ways he achieves this. Brian has such a passion for service excellence and superior coffee which makes Happy Out the best of the best.
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    35 Min.
  • Karan Burke, Director of Ebano Balinteer on building a business empire and how she achieves and delivers exceptional service

    Karan Burke, Director of Ebano Balinteer on building a business empire and how she achieves and delivers exceptional service
    Jun 27 2025
    We chat to Karan about her business journey and how her passion, values and high standards have shaped her incredibly successful businesses over the past 17 years. We talk about challenges, resilience, sacrifices she’s had to make to get where she is today and her extremely supportive family. Karan also tells us about the newly launched Japanese Head Spa, the art of creating magic moments for her loyal clients and the recent stunning refurb at Ebano. Karan’s passion and love for beauty and service shines through and she brings pure joy and kindness wherever she goes.
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    40 Min.
  • Kelly’s Resort Hotel & Spa Manager, Laura Kelly on the iconic brand and the secret to the returning customer

    Kelly’s Resort Hotel & Spa Manager, Laura Kelly on the iconic brand and the secret to the returning customer
    Jun 20 2025
    Laura tells us how it all started at Kelly’s, how the family have achieved outstanding service for generations and how their staff create those special little wow moments for guests. There are almost 300 employees at Kelly’s so we delve into how they retain their talent and maintain such an unrivalled standard of service. We also chat about whether Laura thinks there’s a hospitality crisis and how her own children would like to holiday at Kelly’s! We were honoured to have Laura on the podcast to understand how Kelly’s have mastered service excellence. Kelly’s Resort Hotel & Spa Kelly’s Resort Instagram
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    32 Min.
  • Teddy’s Ice Cream CEO & COO, Yasmin Khan reveals the secret sauce to outstanding service

    Teddy’s Ice Cream CEO & COO, Yasmin Khan reveals the secret sauce to outstanding service
    Jun 13 2025
    We talk to Yasmin about the fascinating Teddy’s story and how it has been in her family for almost 3 generations. We discuss how service is two fold and the innovative and inspiring ways they give back to the community. We get a real insight into the behind the scenes of Teddy’s and who’s at the heart of the business, the secret to those queues and her passion for ice cream and service. We were beyond thrilled to have Teddy’s as our very first guest on the podcast and thank you for listening Teddy’s Ice Cream Teddy’s Instagram
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    41 Min.
  • Service Pleaseee Trailer

    Service Pleaseee Trailer
    Jun 9 2025
    Anouska Kemple and Jenny Conlon Cooper are here to raise the service game in Ireland. Their mission is to shine a light on businesses excelling in unwavering service and explore the reasons for their success. Each week they will be joined by incredibly inspirational and passionate guests who are delivering outstanding service in challenging times. They are here to raise the roof and give you insight into how to achieve extraordinary service. To find out more about Anouska and Jenny visit, servicepleaseee.com If you would like to get in touch, you can send an email to servicepleaseee@gmail.com You can also follow on Instagram, TikTok, Facebook and LinkedIn
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    1 Min.