Scaling A Service-Based Business: Lessons from 10+ Years in the Field
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In this episode of At the Table, Isaiah Hernandez sits down with Scott Hinkle and Joshua Sparks, co-founders of Property Craft, a Colorado-based damage restoration company that works extensively across commercial, municipal, and residential properties throughout the state.
While many people associate restoration work with single-family homes, Property Craft’s core experience runs much deeper. Scott and Josh walk through what it takes to manage large-scale commercial projects, municipal contracts, housing authorities, and industrial cleanups—often in high-pressure, trauma-based environments where precision, compliance, and trust matter just as much as speed.
The conversation traces their journey from starting the business out of a garage to scaling into multiple Colorado markets, highlighting the operational challenges of expanding a service-based business where no two jobs are alike. They share hard-earned lessons on leadership, delegation, hiring for empathy, preventing burnout in high-stress industries, and why selling value over price became a turning point in their growth.
At its core, this episode is about building a service company that shows up when it matters most. From being “the voice of the property” to earning long-term trust with commercial partners, insurance professionals, and municipalities, Scott and Josh offer a real-world look at what sustainable growth actually looks like in a complex, high-stakes service business.
