Episode #13

In this episode of Feedback Hack, hosts Paul and Jason discuss Using Reviews to Boost Website Conversions. Discover how to close more sales by reducing customer doubt with featured feedback.

TRANSCRIPT:

Paul:

This episode of the Feedback Hack podcast, produced by Reviews UP, where we discuss and help your business drive customer reviews, respond to feedback and promote your reputation.

Drive more customer feedback and grow your brand with Reviews UP — the all-in-one business review software and experience platform designed to help companies elevate their online reputation. Whether you're a small business or an enterprise, our system makes it easy to collect & manage business reviews. Follow: Youtube. Facebook & LinkedIn.

Episode #12

In this episode of Feedback Hack podcast, Paul and Jason dive into The Power of Reviews in Marketing. Discover how customer feedback can boost credibility, drive conversions, and amplify your brand’s reach.

TRANSCRIPT:

Jason: Welcome to the Feedback Hack — I’m Jason.

Paul: And I’m Paul. Thanks for joining us today. We’re diving into one of our favorite topics: how reviews and testimonials can transform your marketing.

Jason: Exactly. Think about it — when was the last time you bought something online, or even walked into a local business, without checking the reviews first?

Paul: Right, it’s rare. Reviews have become one of the most powerful trust signals in today’s marketplace. Consumers don’t just want to hear you say how great your product or service is — they want to hear it from people like them.

Jason: And what’s amazing is how impactful those words can be. A single five-star review, shared the right way, can carry more weight than an entire advertising campaign. Because it’s authentic. It’s real.

Paul: That’s why we build amazing reputation tools and software — to help businesses not only collect great reviews but also promote them. It’s one thing to have reviews sitting on Google or Facebook. It’s another to actively put them into your marketing messages.

Jason: Exactly. Think about the possibilities. You’ve got this amazing feedback from customers, so why not flow those reviews into your website banners, your social media, even your email campaigns? Suddenly, your customer’s voice is doing the selling for you.

Paul: And now, with tech partners and integrations, we’re making it easier to extend those reviews into offline channels too. We’re talking lobby kiosks, in-store monitors, even digital billboards. Imagine driving down the highway and seeing a glowing review about your business on a giant screen.

Jason: That creates curiosity. It creates credibility. People remember that. And when they need your service, you’re the brand that comes to mind — because they’ve already seen proof that people trust you.

Paul: And that’s the heart of it: reviews drive trust, trust drives engagement, and engagement drives conversions. It’s a chain reaction.

Jason: Couldn’t have said it better. So if you’re a business owner, don’t just collect reviews and leave them hidden. Put them to work. Let your best customers help you win your next customers.

Paul: That’s what we’re passionate about — making reviews not just a box to check, but a real marketing engine.

Jason: Thanks for tuning in to this episode. We’ve got more insights coming soon, including some success stories from businesses who’ve turned reviews into their biggest competitive advantage.

Paul: Until then, keep your reviews flowing UP — and your reputation shining!

This episode of the Feedback Hack podcast, produced by Reviews UP, where we discuss and help your business drive customer reviews, respond to feedback and promote your reputation.

Drive more customer feedback and grow your brand with Reviews UP — the all-in-one business review software and experience platform designed to help companies elevate their online reputation. Whether you're a small business or an enterprise, our system makes it easy to collect & manage business reviews. Follow: Youtube. Facebook & LinkedIn.

Episode #11

Is perfection possible? Should it be the goal? Hear why chasing only 5 star reviews can backfire.

TRANSCRIPT:

Paul: Welcome to the Feedback Hack, where we dissect the world of customer reviews and feedback to help businesses navigate the choppy waters of customer satisfaction. I’m Paul, your host.

Jason: And I’m Jason. Today, we’re diving into the myth of the perfect customer experience and why a 5-star rating isn’t always a good thing.

Paul: That’s right, Jason. It’s a bit of a paradox, isn’t it? We all strive for perfection, but when it comes to customer reviews, is it even possible to achieve that mythical 5-star rating without some hiccups along the way?

Jason: Absolutely. In fact, we’ll be exploring why chasing only 5-star reviews can actually backfire and what businesses can do to build a more authentic and credible reputation.

Paul: So, let’s get into the main discussion. Why do you think some businesses are so focused on getting only 5-star reviews?

Jason: Well, it’s all about perception, Paul. In today’s digital age, online reviews are often the first impression a potential customer has of a business. So, it’s understandable that businesses want to put their best foot forward and show that they’re perfect in the eyes of their customers.

Paul: But, as we’ll discuss, that pursuit of perfection can be problematic. So, let’s talk about why chasing only 5-star reviews can backfire.

Jason: Sure. For starters, it can create an unrealistic expectation for customers. No business is perfect, and when customers see only 5-star reviews, they may start to wonder if something is being hidden or if the reviews are fake. This can actually lead to a loss of trust.

Paul: And that’s not all. Chasing only 5-star reviews can also discourage honest, useful feedback. Customers may feel like they need to give a glowing review to be heard, rather than providing constructive criticism that can help the business improve.

Jason: Exactly. And that’s where the value of mixed reviews comes in. When a business has a mix of 4-star, 3-star, and even some lower reviews, it shows that they’re not afraid to embrace honest feedback and that they’re willing to listen and improve.

Paul: And that’s what we’ll be talking about next. The importance of encouraging honest, useful feedback over inflated praise.

Jason: Absolutely. Because, in the end, the best reputation is an authentic one, not a perfect one.

Paul: Before we wrap up, we’ve got a data drop for you. Did you know that according to recent studies, businesses with an average rating of 4.2 to 4.7 stars are perceived as more authentic and trustworthy than those with all 5-star reviews?

Jason: That’s right. It’s all about balance. Too much perfection can actually be a red flag for customers.

Paul: So, there you have it. The best reputation is an authentic one, not a perfect one. When businesses embrace honest feedback and strive for continuous improvement, they can build a more credible and trustworthy brand.

Jason: And that’s the Feedback

This episode of the Feedback Hack podcast, produced by Reviews UP, where we discuss and help your business drive customer reviews, respond to feedback and promote your reputation.

Drive more customer feedback and grow your brand with Reviews UP — the all-in-one business review software and experience platform designed to help companies elevate their online reputation. Whether you're a small business or an enterprise, our system makes it easy to collect & manage business reviews. Follow: Youtube. Facebook & LinkedIn.