Welcome back to Patients Win! In this episode, hosts Dr. Bushman and Troy sit down with a very special guest, Jordan Cash, a seasoned healthcare administrator who traded a high-powered hospital executive role for a bold new vision in patient-centered care. Together, they unpack Jordan Cash’s journey from managing operations in some of the region’s largest health systems to co-founding a direct primary care and functional medicine clinic in Arkansas.

Listen in as Jordan Cash shares candid stories from years inside the healthcare “system,” why volume-based incentives and endless protocols often push the patient to the background, and what it was like to walk away from security and status in pursuit of more meaningful outcomes. The conversation digs into the challenges and rewards of putting patients, rather than paperwork, at the heart of care, and why more and more clinicians and administrators are questioning the way it's always been done.

If you’ve ever wondered how healthcare could be different when the patient truly comes first, this episode is for you. Join us as we explore what happens when the system is rebuilt around real value, honest leadership, and, most importantly, helping patients win.

Timestamps:

00:00 "Honest Leadership in Healthcare"

05:33 "Non-Clinical Careers in Healthcare"

08:59 Early Leadership in Healthcare Expansion

12:09 "Healthcare Payments Prioritize Volume"

15:36 Physician Engagement and Collaboration

18:37 Rethinking Healthcare for Greater Impact

20:47 "Balancing Healthcare Goals and Change"

23:15 Breaking Free from Healthcare Red Tape

26:51 "Time Pressures in Healthcare"

31:56 "Passion and Leadership in Crisis"

33:07 Sacrifice and Advocacy in Healthcare

36:17 "Leadership Shift to Proactive Care"

42:12 "Benefits of Direct Primary Care"

44:07 "Simplicity in Direct Care"

47:38 "Authenticity and Purpose in Action"

Show Website - https://thepatientswin.com/

Primed Healthcare - https://primedhealthcare.com/

Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/

Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191

Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”

Welcome to the third episode of Patients Win, where we’re taking an honest look at the realities of today’s healthcare system and the bold steps some physicians are taking to truly put patients first. Our host, Dr. Jonathan Bushman, is joined by Dr. Hayley Hudson, a physician who recognized early on that the traditional model of medicine just didn’t allow for the kind of patient-centered, whole-person care she’s passionate about.

Unlike stories of burnout and doctors escaping after years in a broken system, Dr. Hayley Hudson is making a proactive move, driven by advocacy, integrity, and alignment. Together, they explore why direct primary care (DPC) is exploding nationally and how it’s bringing humanity, time, and genuine relationships back into the heart of care.

From stories of early mornings, overwhelming patient panels, and inbox overload to the pivotal moment of choosing alignment over exhaustion, this conversation dives deep into what’s possible when a physician refuses to compromise their values. For patients, young doctors, and employers alike, this episode reveals how realignment in medicine leads to better access, more advocacy, and real hope.

If you’ve ever wondered what changes when physicians refuse to let the system chip away at their passion or what DPC really means for those who need care the most, this episode is for you. Let’s jump in.

Timestamps:

00:00 Direct Primary Care Revolution

05:01 "Listening, Caring, Making a Difference"

08:17 Passion and Challenges in Healthcare

12:08 Unsustainable Work-Life Balance Pressures

13:02 "Patients Need More Time"

16:57 Burnout: Recognizing Early Signs

20:25 "Patient-Focused Care Through Time"

24:51 "Patient-Centered, Comprehensive Primary Care"

27:07 Physicians: Speak Up, Find Support

29:28 Foundation of Great Care

Show Website - https://thepatientswin.com/

Primed Healthcare - https://primedhealthcare.com/

Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/

Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191

Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”

Welcome back to Patients Win, the podcast where we dig deep into the reality of healthcare and explore solutions that put people, not profits, first. In today’s episode, Dr. Jonathan Bushman and Troy Reichert unpack the many ways our healthcare system, despite being filled with well-intentioned professionals, often leaves patients lost, frustrated, and facing unexpected costs.

They talk candidly about barriers to care, misaligned financial incentives, and common scenarios where people do everything right, but still struggle to access necessary treatment. Through stories from the exam room and the executive boardroom, the conversation shines a light on policies that sound helpful but, in reality, can trap patients and employers alike.

Most importantly, Dr. Jonathan Bushman and Troy Reichert share how primary care, local relationships, and a reimagined plan design are helping break the cycle, allowing patients to win with faster access, greater transparency, and restored trust.

If you’ve ever wondered why healthcare “feels” broken and what it really takes to fix it, you won’t want to miss this honest look behind the scenes, and the innovative, human-first changes that just might finally be within reach.

Timestamps:

00:00 Leaving Traditional Healthcare Systems

03:56 Urgent Care Misdiagnosis Frustrations

09:28 Questioning Ethics in Medical Billing

10:26 Healthcare Incentives vs Patient Care

15:12 Defining Quality Metrics

18:06 "Quality Metrics vs Patient Care"

22:23 "Guaranteed Access Enhances Productivity"

23:52 "Primary Care Importance Explained"

26:43 Health Insurance vs. Health Care

31:45 Rural Pharmacy Access Challenges

36:12 "Overcoming Fear of Plan Changes"

40:19 "Impactful Employee Care Matters"

43:46 "Daily Healthcare Triple Win"

44:29 "Empathy as Healthcare Metric"

48:25 "Healthcare Value Problem for Employers"

51:20 Effective Hospital Communication Enables Care

Show Website - https://thepatientswin.com/

Primed Healthcare - https://primedhealthcare.com/

Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/

Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191

Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”