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What if an airline actually listened to its passengers? In this episode, Cilliers Jordaan from South Africa's Lift Airlines shares how putting customers first isn't just a slogan, it's their survival strategy.

Launched in just 90 days during the height of COVID, Lift discovered something radical: give people flexibility when they need it, talk to them like humans (not chatbots), surprise them with onboard fashion shows and live music, and they'll keep coming back. From adding business class because customers asked for it, to partnering with local artists who needed a platform, this is aviation built on genuine connection. Flying does not have to feel transactional, and Lift is proving it one passenger at a time.

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This episode of On Your Flight Today is brought to you by IFECtiv, an inflight entertainment and connectivity consulting company. Dedicated to elevating the aviation industry's inflight entertainment products and experiences for airlines and suppliers. Visit www.IFECtiv.aero to learn more!

Thank you for tuning in. Don't forget to subscribe on your favourite podcast platform so you'll never miss an episode. By signing up for our newsletter, you're not only staying in the loop with the latest news, updates and exclusive content, you're also helping us continue to bring you more great content. Your support means everything to us. Sign up today at www.onyourflighttoday.com and thank you for being part of our community.

Disclaimer

The views expressed by guests are their own and don’t necessarily reflect those of On Your Flight Today, its host, IFECtiv LLC, or affiliates. This content is for informational and entertainment purposes only and is not professional advice. On Your Flight Today does not verify guest statements and is not responsible for errors or omissions.

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You never really know who’s sitting next to you on your flight today. For nearly two decades, it might’ve been Gary Quesenberry, a Federal Air Marshal living a life most of us only glimpse in movies, quietly protecting passengers from threats at 30K feet.

His career began in the intense aftermath of 9/11 and took him nearly 2.5 million miles through the skies, blending in with the passengers while staying constantly alert.

In this episode, Gary takes us deep inside that hidden world - how the Air Marshal Service evolved post-9/11, how agents operate under deep cover, hiding in plain sight, and what it takes to stay laser-focused while blending in as just another face on the flight. We even get into that infamous moment involving a Kardashian that put the spotlight exactly where it wasn’t supposed to be.

Gary breaks down some of the biggest misconceptions about the job, what the role is really like versus what Hollywood leads us to believe and how the truth is often far less glamorous, but far more compelling.

Gary shares how his experiences led to him writing a series of personal safety guides and how he’s now channeling years of real-world tension into fiction, with his debut action packed thriller Homecoming.

Whether you’re in aviation, security, or just captivated by the hidden heroes who quietly protect us, Gary’s story unfolds like a true-life thriller filled with insight, unexpected twists, and the unwavering dedication of a true patriot. It’s a reminder that some of the most important work happens far from the spotlight and often, right beside us.

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This episode of On Your Flight Today is brought to you by IFECtiv, an inflight entertainment and connectivity consulting company. Dedicated to elevating the aviation industry's inflight entertainment products and experiences for airlines and suppliers. Visit www.IFECtiv.aero to learn more!

Thank you for tuning in. Don't forget to subscribe on your favourite podcast platform so you'll never miss an episode. By signing up for our newsletter, you're not only staying in the loop with the latest news, updates and exclusive content, you're also helping us continue to bring you more great content. Your support means everything to us. Sign up today at www.onyourflighttoday.com and thank you for being part of our community.

Disclaimer

The views expressed by guests are their own and don’t necessarily reflect those of On Your Flight Today, its host, IFECtiv LLC, or affiliates. This content is for informational and entertainment purposes only and is not professional advice. On Your Flight Today does not verify guest statements and is not responsible for errors or omissions.

www.onyourflighttoday.com
https://www.linkedin.com/company/onyourflighttoday

Send a question or message to On Your Flight Today

We go inside the corporate jet business with Steve Varsano, founder of The Jet Business, the world’s first street-level corporate jet showroom. Steve has spent over 40 years shaping the way private jets are marketed and sold. From closing his first unforgettable deal at gunpoint to building a globally respected brokerage in London, his story is as captivating as it is insightful.

This deep dive pulls back the curtain on the corporate aviation world offering insights into who really flies private and what drives their decisions, the real costs and ownership considerations most never hear about, why privacy, flexibility, and productivity make private jets essential for many businesses and how innovations like Starlink and cabin pressure advances are reshaping the flying experience.

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This episode of On Your Flight Today is brought to you by IFECtiv, an inflight entertainment and connectivity consulting company. Dedicated to elevating the aviation industry's inflight entertainment products and experiences for airlines and suppliers. Visit www.IFECtiv.aero to learn more!

Thank you for tuning in. Don't forget to subscribe on your favourite podcast platform so you'll never miss an episode. By signing up for our newsletter, you're not only staying in the loop with the latest news, updates and exclusive content, you're also helping us continue to bring you more great content. Your support means everything to us. Sign up today at www.onyourflighttoday.com and thank you for being part of our community.

Disclaimer

The views expressed by guests are their own and don’t necessarily reflect those of On Your Flight Today, its host, IFECtiv LLC, or affiliates. This content is for informational and entertainment purposes only and is not professional advice. On Your Flight Today does not verify guest statements and is not responsible for errors or omissions.

www.onyourflighttoday.com
https://www.linkedin.com/company/onyourflighttoday