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We can joke about frogs in throats and the nightmare of finding a mouse in a bottle, but there’s a reason those stories grab us. Our brains lock onto disgust and fear fast and teens live with that same speed every day, except the target is often themselves.

Jonelle breaks down how her work unexpectedly shifted from a corporate audience to what now feels like the clearest mission yet: Glow Girl, a confidence and self-worth program for high school girls. We talk through what a Glow Girl day can look like at a school, from a keynote on finding your voice to workshops and breakout sessions that make the learning stick. The heart of it is the GG leadership piece, where students carry the message forward through the school year instead of letting it fade after one assembly.

Then we get into the exercise that stops rooms cold. Students and adults answer anonymously what they’ve said negatively about themselves and watch it form a word cloud in real time. The twist is what comes next: naming something positive you noticed about someone else in the room. That contrast exposes a hard truth about school culture and workplace culture: we think kind things, but if we don’t use our voice, people walk around alone with their worst thoughts.

We also touch on why boys need this work too, why separate spaces can help them share honestly, and why Terry might need a guitar in his hands if he ever takes the stage. If you care about teen mental health, social emotional learning, student leadership, and real confidence skills, this conversation is for you. Subscribe, share it with a teacher or parent, and leave a review with the one kind thing you wish people said out loud more often.

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I’m days away from a hysterectomy, and the only way I know to walk into a big moment like that is with equal parts honesty and humor. So we start there, with nerves, support, and the weird little jokes that make hard things feel lighter. Then we pivot into something that shows up everywhere, from marriage to entrepreneurship to the service industry: the art of connecting with strangers.

A 16 or 17-year-old dishwasher gave us the best customer service lesson we’ve heard in a long time. He walked up while we were out playing for the Pink Heels Mother’s Day walk and invited us into his restaurant like it was his own. His secret was not a sales pitch, it was attitude and warmth: “I get to wash dishes today.” That single line sparked a bigger conversation about hospitality, relationship building, and why people come back when you make them feel seen.

We also share a dinner that went sideways fast, complete with an unexpected commercial shoot at the table behind us and a bite of food that was literally frozen. From there, we get practical: eye contact, a real smile, tone, remembering names, and using your expertise to upgrade someone’s experience. We even touch on what to do with difficult customers, including the “gray rock” idea of staying calm and refusing to take the bait.

If you care about customer service, small business growth, or simply being better with people, hit play, then subscribe, share this with a friend, and leave a review. What’s the best or worst customer service moment you’ve had lately?

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