In this episode of the NDIS Providers Growth Podcast, Michael sits down with Leesa Tuffnell, one of the most respected coaches working with occupational therapists and allied health professionals in the NDIS space.

Leesa mainly works with sole traders and small clinic owners who never planned to become “business people.” They started because they loved the work and wanted flexibility around their families. Then referrals grow, systems get messy, money becomes a stress point, and leadership suddenly feels real. That is where Leesa steps in.

This conversation goes straight into the mindset battles most NDIS business owners carry quietly.

They unpack the idea of imposter syndrome and why Leesa prefers to call it an imposter experience. Is it really a condition, or is it simply the discomfort of growth? They talk about how language shapes identity, how doubt can actually guide you, and why stepping into something bigger will always stretch you.

They also tackle one of the biggest tensions in allied health and the NDIS world, profit. Why do so many providers feel awkward about making good money? Why does billing feel uncomfortable, yet clinical care feels safe? Leesa shares how our money stories, often formed in childhood, quietly influence how we price, lead and show up in business.

Leesa also speaks openly about her own turning point. A severe burnout led to two weeks in hospital during COVID, completely isolated and forced into stillness. What felt like the worst moment of her career became the moment she started looking inward. That season reshaped how she thinks about freedom, sustainability and what success really looks like.

If you are an OT, allied health professional or NDIS provider who has ever asked:
Am I good enough?
Am I allowed to make real profit?
Why does growth feel so uncomfortable?
Should business feel this hard?

This episode will steady you and challenge you at the same time.

Leesa does not just talk about strategy. She helps people work on themselves so they can actually implement what they know. Because you cannot build a sustainable business if you are constantly fighting yourself.

You can connect with Leesa at:
https://themindfulot.au

LinkedIn: https://www.linkedin.com/in/leesa-tuffnell-66797828a/

If you are building in the NDIS space and want real conversations about leadership, profit and long term sustainability, this one is worth watching.

#NDIS #NDISProviders #AlliedHealthBusiness #OccupationalTherapy #NDISGrowth

In this episode, Michael speaks with allied health manager Michael Hasson about what leadership looks like inside an NDIS business right now.

They talk openly about frozen and reduced NDIS fees, rising costs, and the pressure this puts on providers trying to stay sustainable. Michael shares how he has adapted his business model to stay lean, why cutting unnecessary overheads matters, and how leaders can make hard decisions without losing sight of their people.

The conversation explores staff retention when budgets are tight, showing how recognition, growth, and appreciation often matter more than money. Michael also reflects on the reality many directors face — earning less than their senior staff — and why this can still make sense when building a stronger business long term.

They discuss leadership beyond ego, choosing flexibility and lifestyle over short-term income, and why seeking outside perspective through consultants or coaches can be a turning point for growth. The episode closes with reflections on humility, acting on advice, and making decisions that support both the business and the people behind it.

This episode is a grounded look at the real decisions NDIS leaders are making, and the thinking required to keep going when the work feels heavy.

Do BDMs still belong in the NDIS world? That’s the question we tackle in this episode of the NDIS Provider Growth Journey, where Michael sits down with Stu Paull—one of the most respected and connected BDMs in the sector. They talk honestly about the reality of the role, what’s not working, and why some businesses struggle to get results from their BDMs.

Stu shares what small providers can do if they can’t afford a full-time BDM, why niche and clarity matter more than networking, and what he’d do differently if he ran his own SIL business. They also dive into marketing mistakes, lazy copywriting, and the difference between good ideas and real impact.

This isn’t just theory. Stu brings real talk, grounded advice, and the kind of perspective only someone deep in the NDIS trenches can offer.