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Unresolved conflict isn’t just uncomfortable - it’s corrosive. It impacts trust, performance, and team culture more than most leaders realise.

In this episode, Simon explores why managers can’t afford to act as mere conduits for problems, waiting until issues spiral out of control or outsourcing them as a “quick fix.” Instead, he walks through a practical, step-by-step approach to tackling conflict early, setting boundaries, and building team accountability.

You’ll learn:

• Why unresolved conflict multiplies its impact across every relationship in a team
• The two biggest mistakes organisations make when dealing with conflict
• A five-phase process every leader can use to manage disputes effectively
• Practical tips to turn uncomfortable conversations into constructive outcomes

It’s a straight-talking, practical episode for leaders who want to create stronger, healthier team cultures by leaning into conflict instead of avoiding it.

Summary of Episode:
0:00 - Introduction to Mediation for Managers
4:45 - Common Mistakes in Handling Conflict
10:12 - Why Unresolved Conflict Is Corrosive
13:24 - Real-World Conflict Examples
20:26 - Five Steps to Effective Conflict Resolution
27:04 - Nine Practical Tips for Facilitation
35:54 - Final Thoughts and Resources

Links and resources mentioned in the show

Leaders Guide to Mediation - 5 Phases of Conflict

The Managers Mediation Conversation Map

Do You need a Mediator?

7 Mistakes Leaders Make When Handling Conflict

Plenty in 20: When Managers Need to Mediate

The Culture Nerds Monthly Newsletter:

Authentic Leadership

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