Medtech Doesn't Have a UX Problem. It Has a Measurement Problem Nobody Wants to Solve
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Medtech Doesn't Have a UX Problem. It Has a Measurement Problem Nobody Wants to Solve
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This story was originally published on HackerNoon at: https://hackernoon.com/medtech-doesnt-have-a-ux-problem-it-has-a-measurement-problem-nobody-wants-to-solve.
Medtech doesn't have a UX problem. It has a measurement problem everyone agreed to call a UX problem - because that makes it someone else's job to fix.
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Medtech UX is broken not because of bad designers or complex domains, but because nobody is measuring the right things. Workaround frequency, task abandonment, shadow system dependency: these numbers exist, compound every shift, and never appear on any budget line. The incentives - procurement, certification, sales demos - all point away from usability. Until the industry stops calling this a design problem and starts treating it as a financial and systemic one, nothing changes.