Hi, I’m Claudia Williams, and this episode of Leadership Backstage is one you don’t want to miss. I had the privilege of sitting down with Mark Bonsall, former president of Conrad Siegel, to talk about his incredible journey from introverted number cruncher to respected leader.

Mark opens up about the challenges of leadership, the power of mentorship, and how sports shaped his approach to personal growth. We also dive into Conrad Siegel’s unique client-first culture, navigating generational shifts, and leading through crises like COVID-19. If you’ve ever wondered whether introverts can thrive in leadership, this conversation will inspire you.

If this episode resonates with you, please like, comment, and subscribe for more real leadership stories. I’d love to hear your thoughts—what’s the most valuable leadership lesson you’ve learned? Share it in the comments!

What you’ll learn in this episode:

How high school sports shaped Mark’s leadership style

His journey from introverted professional to CEO

Navigating generational shifts and leading through COVID-19

Why listening matters more than speaking

Practical advice for aspiring leaders and introverts

Building a client-first culture and mentoring future leaders

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