Make Sum Labs: Episode #3 Amazon Connect | Create a virtual customer service center today!
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Make Sum Labs: Episode #3 Amazon Connect | Create a virtual customer service center today!
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In this podcast episode, we break down a step-by-step guide on how to use Amazon Connect in AWS. The episode started by explaining the concept of Amazon Connect and its benefits for businesses of all sizes. We then went over the process of setting up a virtual contact center using Amazon Connect, including creating a phone number, setting up IVR menus, creating queues, and assigning agents.
The episode also discussed some of the features of Amazon Connect, including call recording, real-time and historical analytics, and integration with other AWS services. Our expert provided a great use case for Amazon Connect, explaining how a small business owner can use this technology to set up a cost-effective and scalable contact center to handle customer inquiries, complaints, and support requests. The episode concluded with some tips and best practices for using Amazon Connect and ensuring a smooth customer service experience.
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