Level Up Podcast, Episode 8: "Behind the Scenes with Sarah & Stephanie"**

**Description:**

Welcome back to the Level Up podcast! 🎙 In this episode, hosts Niall and David Barker are joined by two amazing guests from the New York team, **Stephanie Marano** (Manager of Vehicle Production) and **Sarah** (Supervisor of Client Relations). They dive deep into the intricate processes that keep the vehicle production and delivery operations running smoothly across the United States.

**Highlights of This Episode:**

- **Meet the Team (0:00)**: Stephanie and Sarah introduce themselves and share insights about their teams and the responsibilities that make the magic happen.

- **Navigating State Laws & Delivery Challenges (1:00)**: Learn about the complexities of working with all 50 states, including unique registration and delivery challenges.

- **The Importance of Communication (2:00)**: Stephanie and Sarah explain the pivotal role of clear communication with clients and field agents.

- **Direct Ship vs. Plant Hold (13:00)**: A look into the logistics behind direct shipping and plant holding, including the scenarios that determine each approach.

- **Managing Expectations & Production Delays (16:00)**: Stephanie discusses the reality of production delays, from factory issues to transportation hiccups, and how the team manages customer expectations.

- **Handling Paperwork & DMV Hurdles (27:00)**: The intricacies of coordinating with DMVs and the importance of accuracy in vehicle documentation.

- **Making Delivery Day Special (39:00)**: Sarah and Stephanie share some heartwarming customer stories and the satisfaction of delivering vehicles flawlessly.

**Takeaways:**

- **Pay in Full & Lead Times**: One major takeaway is the importance of vehicles being paid in full 10 business days before the desired delivery date.

- **Questions for Part Two**: Stephanie and Sarah look forward to a possible follow-up episode! Send your questions for them to **LevelUp@militarycars.com**.

**Stay Connected**:

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📧 **Submit Your Questions**: LevelUp@militarycars.com

👍 **Like, Subscribe, & Share**: Stay tuned for Episode 9!