What if getting prescription medication were as simple as online shopping? After reinventing shopping, Amazon is applying the same innovative thinking to healthcare, delivering prescriptions to customers’ doorsteps and in creative new ways like kiosks.

Doug Herrington sits down with Hannah McClellan, VP of Amazon Pharmacy Operations, to explore how Amazon Pharmacy works, what problems it is designed to solve, and why Amazon believes it can improve one of the most frustrating parts of modern healthcare. They also discuss how Hannah’s career led her to this moment, and the advice she has for Amazonians navigating big career moves.

Timestamps:

(01:35) — Hannah, what is your Amazon story?

(03:50) — “I remember thinking, is my career at Amazon over?”

(08:30) — What is a “Technical Advisor” at Amazon?

(10:25) — You have a lot of opportunities in front of you and you choose Amazon Pharmacy — why?

(12:20) — Is Amazon Pharmacy just like any other pharmacy?

(15:30) — What happens in the background when my doctor sends a prescription to Amazon Pharmacy?

(18:20) — How are you getting so fast with delivery?

(23:09) — Do you get any feedback from customers?

(24:46) — What are our Pharmacy kiosks?

(26:43) — Is there a Leadership Principle you lean on most in this role?

(28:25) — Jeff Bezos was relentlessly purposeful in using culture to get everyone to row in the same direction — how do you think we’re doing now in this regard?

(31:37) — Are we still living up to our Leadership Principles?

(32:10) — What’s your advice when people ask about taking risks and trying different things in your career?

Episode Resources:

• Learn more about Amazon Pharmacy: https://pharmacy.amazon.com

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Hosted by Amazon’s CEO of Worldwide Stores, Learn and Be Curious with Doug Herrington goes inside Amazon’s innovation. In each episode, Doug and his fellow Amazonians unpack how new products, inventions, and ideas are developed, tested, and scaled within Amazon’s peculiar culture.