Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, Richard Best, Director of Improvement at University Hospitals Plymouth NHS Trust, shares how standardising work across 42 admin teams unlocked not only financial savings but also happier teams, reduced stress, and faster patient outcomes.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/inside-nhs-leadership-driving-everyday-excellence/

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

This minisode features Hayley Glasby-Ringham, Associate Partner at KPMG, as she shares how her organisation navigated a “Transformation with a capital T" - a full-scale, end-to-end change across processes, systems, and culture.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-transformation-in-the-age-of-ai/

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

What happens when Continuous Improvement is led from the frontline, not just the boardroom?

In this episode, Alex Donaldson and Ben McCready, Process Improvement Managers from Scottish and Southern Electricity Networks (SSEN) share how their BQF award-winning ‘Perform’ programme is equipping managers to lead change in one of the world’s fastest growing electricity networks companies.

You’ll hear how Perform helps teams build habits around daily huddles, structured problem-solving, and critical behaviours like accountability and empowerment, bringing to life a culture of ownership and Continuous Improvement. Alex and Ben open up about the early resistance they faced, the tools that helped shift mindsets, and the operational gains that followed, from faster response times to increased productivity and staff engagement.

If you’re looking to embed improvement across diverse, distributed teams - especially in high-pressure, high-change environments - this episode will give you practical, people-focused lessons that deliver lasting results.

Listen now to discover how behavioural change became the foundation for operational excellence at SSEN.

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn