Learn how to decode silence in sales and recruitment—plus the exact scripts and strategies to get closure without looking desperate.

In this episode of It's A Yes! Making It In Media, Jo Wood and Debra Sharron tackle one of the most frustrating experiences in both sales and recruitment: ghosting. Whether you've had a brilliant pitch meeting followed by radio silence, or you've sailed through three interview rounds only to be left hanging, ghosting is a demotivating reality that over half of UK employers admit to doing.

Jo and Debra decode what silence actually means—from "I'm too busy" to "I'm avoiding an awkward no" to "this was never happening." They share practical strategies for preventing ghosting before it happens, including next-step hygiene, trial closing techniques, and multi-channel follow-up approaches. You'll learn when persistence pays off and when it's time to walk away with dignity.

Listener questions tackle real scenarios: Tom's been waiting five weeks after three promising interviews, James has been ghosted after sending a detailed proposal, and Mel struggles with closing in person versus on video calls. Jo and Debra provide actionable scripts, timing guidance, and the all-important buying signals you need to recognize before you waste time on proposals that go nowhere.

1. Why over 50% of UK employers admit to ghosting candidates—and why silence isn't always personal
2. The three types of silence: genuinely busy, avoiding confrontation, or never happening
3. Next-step hygiene: how to build accountability into every meeting or call
4. Trial closing techniques that reveal true interest before you invest time in proposals
5. Multi-channel follow-up strategies—why WhatsApp often gets the fastest response
6. The "if they wanted to, they would" rule and when to walk away
7. Recognising buying signals: what they are and how to respond immediately
8. Why you should never offer to "send an email and call back" without locking in next steps
9. How to ask for commitment to a follow-up meeting before writing any proposal
10. Video vs. in-person closing—and why Mel closes better on calls
11. Professional etiquette: remembering how ghosting feels when you're on the other side

The Challenger Sale — Matthew Dixon and Brent Adamson

Debra recommends this game-changing book that revolutionized her approach to selling and training business development teams. The research is fascinating: the authors studied thousands of sales reps and found that in complex B2B sales, one type dramatically outperformed all the others—the Challenger. Challengers teach clients something new about their own business, tailor their message to each stakeholder, and aren't afraid to challenge the client's thinking. This was transformational because the best salespeople create constructive tension. They bring insights clients haven't considered. It's not about being aggressive—it's about being assertively helpful.

Top takeout: Come to...

Discover when to stay in your role, when to pivot internally, and when it's time to make your move—plus the skills that will future-proof your media career.

In this episode of It's A Yes! Making It In Media, Jo Wood and Debra Sharron tackle one of the biggest questions facing media professionals: should you stay in your current role, look for internal opportunities, or make a move to a new company?

Despite negative headlines about the media job market, Jo reveals the reality is far more optimistic than LinkedIn would have you believe. While some roles have become more competitive, ad spend in the UK continues to climb toward £40 billion, creating ongoing demand for talented salespeople. The challenge isn't whether jobs exist—it's knowing when and how to make your next move.

Jo and Debra explore the critical milestones when salespeople typically get itchy feet, the emerging importance of data literacy and portfolio selling, and why "stay interviews" might be more valuable than exit interviews. Plus, special guest Jo Redfern Evans from Education Cubed joins to share her insights on getting promoted, including the powerful "Yes, But" framework for identifying and addressing career obstacles.

Whether you're feeling restless in your current role, frustrated about promotion prospects, or weighing up a competitor's offer, this episode delivers practical frameworks for making informed career decisions.

1. The real state of the media job market—beyond the doom and gloom headlines
2. The 18-month itch: when high performers start looking for their next challenge
3. Essential skills for 2026: portfolio selling, data literacy, and ROI conversations
4. Specialist vs. generalist—which path serves you better at different career stages
5. How to evaluate internal opportunities before looking externally
6. The "Yes, But" framework for understanding what's blocking your promotion
7. Culture vs. cash: how to decide when a competitor comes calling
8. Stay interviews and why managers need to proactively retain top talent
9. The three-choice framework: change it, live with it, or get out of it

Jo Redfern Evans is the founder of Education Cubed, a niche agency operating at the intersection of education, data and insight. She brings valuable perspective on carving out a specialism and building new business in media. In this episode, Jo shares her hard-won lessons on internal politics, influence, and getting promoted—including the promotion she didn't get and what she learned from it.

Mad Men (Netflix)

Debra recommends this iconic American drama series set in the 1960s New York advertising world—not for the workplace behavior (absolutely not), but for masterclass-level pitch craft. More here: https://www.netflix.com/title/70136135

If there's a media career question, challenge or experience you'd...

Learn what hiring managers actually look for in CVs and interviews - and the closing techniques that shift the power dynamic in your favour.

In this episode of It's A Yes! Making It In Media, Jo and Debra reveal how to position yourself effectively throughout the media recruitment process. Whether you're applying for media sales roles, transitioning from client services, or preparing for interviews, this episode shows you how to build and showcase your personal brand.

Discover what makes CVs stand out to hiring managers, why the recruitment process is your first sales pitch, and the interview techniques that get you remembered for the right reasons. Jo and Debra answer listener questions about breaking into media sales, making career transitions, and standing out from other candidates. They also discuss how to succeed in media sales as an introvert, plus share practical frameworks like the STAR method for talking about achievements.

If you're looking to land your next media role or help someone navigate the application process, this episode delivers actionable insights on selling yourself with authenticity and confidence.

1. Why the recruitment process is your first sales opportunity—and how most candidates miss it
2. What actually makes a CV work
3. The questioning and closing skills that showcase sales capability in interviews
4. How to prove your skills are transferable when moving from client services to sales
5. Using the STAR method to tell achievement stories that land
6. How to answer "why should we hire you?" without cringing
7. The power of memorable moments
8. The introverted sales person: how to succeed in media sales when networking doesn't come naturally

To Sell is Human — Daniel H. Pink

Debra recommends this essential read for anyone in a modern sales role. Pink's core argument is that we're all in sales—whether we realise it or not. Pink delivers science-backed techniques for modern persuasion, from asking better questions to cutting through information overload.

More here: https://www.danpink.com/books/to-sell-is-human/

If there's a media career question, challenge or experience you'd like us to explore, email hello@makingitinmedia.com

Debra runs live, interactive online media sales training workshops focused on building commercial confidence and capability.

Details of upcoming sessions can be found here: https://makingitinmedia.com/sales-training-courses/

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