We’re wrapping up Season 1 of the Invisible Worker podcast with a very special Live Episode, brought to you from the annual Financial Wellbeing Forum.From barrister to restaurateur, Nisha Katona MBE traded the courtroom for the kitchen and built Mowgli Street Food. But this isn't just another restaurant story. We delve into the secret ingredient behind Mowgli's success: a workforce that thrives. Discover how Nisha's past shaped Mowgli's unique culture and how she's flipping the script on what it means to work in hospitality. Could her methods be the key to a happier, more fulfilled working life for hospitality workforces?

Show Notes:

This episode is a little bit different since we recorded it live in front of an audience with the amazing Nisha Katona, founder and CEO of Mowgli Street Food. If you’re watching you’ll catch glimpses of the audience and a little bit of interaction. If you’re listening, you might miss one or two gestures (e.g. where Nisha talks about a pile of paperwork being ‘this big’ and shows with her hands) but you’ll still be able to follow the conversation with ease.

If you’re curious about some of the stats we discussed, particularly about the hospitality sector, here are some great sources:

• UK Hospitality has loads of sector stats that I found super interesting
• I used the Resolution Foundation’s Economy 2030 report for all the info about how much hospitality we consume in the UK vs the rest of Europe AND for data on what features of a job people value more than a payrise. This report is worth reading.
• The CIPD is also an excellent source of sector information, and it was my go-to for churn data
• If you felt inspired by Nisha and now you want a job at Mowgli, here’s their careers page.
• If you’re an HR leader or running a business I also recommend reading up on the guiding principles from the Good Jobs Institute. It’s a US-based organisation, but the foundations they recommend hold up in any market.

Finally, we’ve supported the Mowgli Trust for this episode. Check out the great work they do.

Ps - If you want to be in the audience the next time we record a live episode, subscribe to the Finwell Forum Community.

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A huge thank you to my guest Adam Kay for coming on the show to talk about his experience being a junior doctor in the NHS. I highly recommend reading his breakout novel, This is Going to Hurt: Secret Diaries of a Junior Doctor. It paints a vivid picture of life on the frontline of the NHS.

If you’re curious about some of the historical and financial information we discussed, here are some of the sources that I used to prep for this show:

• For the NHS origin story you can browse the national archives for a look back through the 1942 Beveridge report, which recommended the creation of the National Health Service.
• The King’s Fund data gives a nice snapshot of the NHS in numbers, and breaks down what you get for every £1bn.

I also looked at the ONS Annual Survey of Hours and Earnings data and the NHS Agenda for Change pay rates to get some comparative earnings data and insight into how well the NHS pays as an employer.

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A huge thank you to my guest Owain Service for coming on the show to talk about the behavioural science of money and to unveil the new research we did together.

Here are some of the links to topics we discussed on the show.

Use the Institute of Fiscal Studies tool to check how your household income stacks up against the rest of the UK. I hope you finished the showing perhaps feeling richer than you started, but if you want to check it out to be sure this is a great tool.

The Office of National Statistics (ONS) Annual Survey of Hours and Earnings is a great tool for understanding how pay is distributed. You can also get a snapshot, as I did, from looking at a single month of ONS data

In preparation for this episode Owain advised me to read the Perils of Perception by Bobby Duffy, which was fascinating. I also brushed up on the Thaler and Sunstein’s “Nudge”

Finally, we talked about Scarcity Mindset which is something I’m fascinated with, so much so that I wrote my own short paper about it, Mind Over Money. It’s a relatively short read, links back to some of the sources we discussed on the show, and as a bonus has a brief history of the concept of Scarcity Mindset and how some of the data I observe in my day job as Chief Impact Officer at Wagestream is potentially connected to this phenomenon.

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