This Podcast is Sponsored by Leonardo Hotels UK & Ireland https://www.leonardohotels.co.uk/

Host: Phil Street FIH

Guests:

1. Sacha Lord FIH – Chair, Night Time Industries Association; Founder, The Warehouse Project & Parklife
2. Aymen Fetouak MIH – Head of Professional Development, Institute of Hospitality
3. Emily Clark AIH – Industry Engagement Officer, Edge Hotel School; IOH Youth Council

Artwork and Branding: Sonia Cresswell (MIH)

Music by: Leon Williams (FIH)

Looking Ahead to 2026: New Year, New Challenges

As hospitality steps into 2026, the mood is mixed. Hope, frustration, resilience, fear, and optimism all collide in this honest, wide ranging conversation about what lies ahead for the industry.

Joined by Sacha Lord, Aymen Fetouak, and Emily Clark, Phil explores the pressures facing hospitality, from government policy and rising costs to leadership behaviour, professional development, and the future workforce, while also uncovering where hope still lives and how the sector can create its own momentum.

This is a candid, thoughtful discussion about realism without resignation and why hospitality remains worth fighting for.

1. What 2026 feels like for hospitality leaders on the ground
2. The impact of government policy, VAT, business rates, and political decision-making
3. Why hospitality often feels misunderstood at policy level
4. The real human cost of closures - businesses, homes, families, and mental health
5. How public support for hospitality is growing again
6. Why pubs, restaurants, and hotels are more than just businesses
7. The pressure facing leaders as margins tighten and teams shrink
8. Long hours, burnout, and the risk of losing joy from the industry
9. The importance of collaboration, not top-down decision-making
10. Why professional development must become practical, human, and continuous
11. Mentoring, real-world learning, and “capability in the moment”
12. Leadership behaviours Gen Z wants to see disappear
13. Why younger generations are still optimistic - and ready to innovate
14. Creating hope rather than waiting for it

Sacha Lord:

For Sacha, becoming a Fellow of the Institute of Hospitality was an unexpected and deeply meaningful honour. With no formal qualifications and 30 years in the...

This Podcast is Sponsored by Leonardo Hotels UK & Ireland https://www.leonardohotels.co.uk/

Host: Phil Street FIH

Guests:

1. Mark Lewis FIH – Chief Executive, Hospitality Action
2. Lizzie Grundy AIH – Weddings & Private Dining Manager, Pennyhill Park; Vice Chair, IOH Youth Council

Artwork and Branding: Sonia Cresswell (MIH)

Music by: Leon Williams (FIH)

Supporting Communities at Christmas: The Season of Giving Back

In this festive episode of I’m In, host Phil Street brings together two brilliant hospitality voices, Mark Lewis of Hospitality Action and Lizzie Grundy of Pennyhill Park, to explore what supporting communities at Christmas truly means.

From tackling loneliness to charitable giving, team wellbeing, and authentic generosity, this warm, heartfelt conversation reminds us that hospitality’s spirit shines brightest when we take care of one another.

In this episode, we discuss:

1. What “supporting communities at Christmas” means to those working in hospitality
2. Hospitality Action’s Golden Friends scheme and how it supports retired workers
3. Why Christmas can be emotionally tough, and how kindness helps bridge the gap
4. Real examples of hotels giving back: toy donations, charity Christmas cards, and more
5. Supporting your own teams during the busiest season of the year
6. The power of time and volunteering when finances are stretched
7. Why acts of generosity are contagious
8. Industry wide collaborations like Walk for Wellbeing and the Always Open at Christmas charity single

Why Our Guests Said, “I’m In!”

Mark Lewis:

Mark believes deeply in the importance of professional development and the role the IOH plays in supporting hospitality careers. As someone committed to supporting the industry’s people, joining the IOH community was a natural step.

Lizzie Grundy:

Fresh out of university, Lizzie wanted a professional home that would help her continue learning, connecting, and growing. The IOH gave her that, and now, through the Youth Council, she helps others find their voice and their community too.

Outstanding Quotes from the Episode

1. “We help people who hit a bump in the road, and Christmas is when that help matters most” – Mark Lewis
2. “It’s all about making sure people feel the spirit of Christmas in every way, not just spending, but sharing” – Lizzie Grundy
3. “Hospitality people are, by nature, generous. They’re happy to work while others rest, and they still find ways to give back” – Mark Lewis

This Podcast is Sponsored by Leonardo Hotels UK & Ireland https://www.leonardohotels.co.uk/

Host: Phil Street FIH

Guests:

• Edd Gallier FIH – Head of Learning & Development, Leonardo Hotels
• Damien Martin MIH – General Manager, The Parkgate Hotel, Cardiff
• Mark Grant MIH – Chair, IOH Diversity, Equity, Inclusion & Belonging (DEIB) Council

Artwork and Branding: Sonia Cresswell (MIH)

Music by: Leon Williams (FIH)

Supporting Trans People into the Workplace: Building Cultures of Belonging

In this episode, Phil Street leads an open and constructive conversation about how hospitality businesses can better support trans people in the workplace — and, more broadly, how we can create cultures where everyone feels safe, valued, and able to be themselves.

Joined by Edd Gallier, Damien Martin, and Mark Grant, this discussion explores what inclusion really means in day-to-day operations: from policy and language to allyship, leadership, and learning through honest mistakes.

In this episode, we discuss:

• What “supporting trans people into the workplace” truly means in practice
• Why culture and belonging are more powerful than compliance
• How language signal respect and inclusion
• Creating psychologically safe spaces for dialogue and education
• Balancing belief systems, dignity, and organisational values
• The importance of allyship and calling out poor behaviour from guests as well as colleagues
• Measuring inclusion beyond numbers: belonging, engagement, and lived experience
• The role of leadership, communication, and technology in building inclusive workplaces

Why Our Guests Said, “I’m In!”

Edd Gallier: For Edd, joining the IOH is about professional recognition and raising standards of learning and development across hospitality, ensuring everyone receives the growth and respect they deserve

Damien Martin: Damien sees the IOH as a vital resource for development and recognition, helping his team learn, grow, and bring their best selves to work every day

Mark Grant: As Chair of the IOH DEIB Council, Mark champions hospitality’s welcoming nature and its potential to reflect society’s best values: opportunity, inclusion, and community

Outstanding Quotes from the Episode

• “Creating a culture where everyone can feel they belong — that’s the real measure of success” – Edd Gallier
• “Hospitality is about welcoming everyone. Inclusivity isn’t optional” – Damien Martin
• “If someone has a problem with you, it doesn’t have to become a problem for you” – Mark Grant
• “Language signals respect, even small changes can make a big impact” – Damien Martin
• “Don’t wait for someone else to act. Speak up. Be an ally” – Mark Grant
• “Everyone deserves a workplace where they can just be themselves” – Phil Street

Creating truly inclusive workplaces starts with conversation, courage, and consistency. Tune in for a thoughtful discussion that gets to the heart of what belonging really means in hospitality

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