Episode Summary: In this episode, Robert Berliner shares his journey from transactional law to full-time mediation and arbitration. With over 40 years of legal experience, he explains how his background in deal-making shapes his approach to resolving business disputes. Robert also discusses the power of credibility and empathy in mediation, common misconceptions about mediators, and how his small claims and eviction program in Will County became a long-term passion that helps people find peace through resolution.

Key Timestamps: 00:00 – How Robert transitioned from transactional law to mediation and arbitration 03:00 – How his deal-making background shapes his mediation style 05:00 – What makes his mediation approach different from others 07:30 – The importance of being relatable and credible with clients 10:00 – Common misconceptions about what mediators actually do 12:30 – How Robert built and leads the Will County mediation program 15:00 – Lessons from his most memorable mediation case

About the Show: Dispute Resolutions Delivered shares real insights from Robert Berliner, who brings decades of experience in mediation and arbitration. Each episode explores practical strategies for resolving disputes effectively — without the cost, delay, or stress of the courtroom.