SHOW NOTES (DIVE VERSION)

Episode Title: Absenteeism Mitigation: Enforcing Strict Attendance Protocols and Objective Accountability (Episode 99)

Episode Description: "You caused this miserable shift because you treated your attendance as optional, forcing your coworker to absorb the physical burden of your own laziness." In this episode of Dive, Mike Hernandez explains why frontline sales associates must stop calling out for minor inconveniences and build a rock-solid reputation for reliability to protect their coworkers.

What You Will Learn:

• Mike's Professional Background: Why calling out for a non-emergency is a direct punishment inflicted on the exact peers you have to work alongside the next day.
• Separating Inconvenience from Emergency: How to build the personal discipline to push through being tired or having a minor headache.
• Banning the Text Message: Why texting your manager is unprofessional, and why you must make a direct phone call to the store to communicate an absence.
• The Rule of Maximum Notice: Why calling the store the exact moment you realize you are sick is the ultimate sign of respect for your team's sanity.

Resources & Links:

• Download the Personal Attendance Protocol: Text the code word DIVE99 to 9 5 6 - 8 9 7 - 9 1 9 2.
• Get the Digital Interactive Version: Email the code word DIVE99 to admin@cstorecenter.com for a mobile-friendly checklist to log your proof of work.
• Recommended Listen: Survive: Episode 100.