SUMMARY

Teri Johnson breaks down the real shift from property manager to regional/VP leadership: you stop owning the tasks and start owning the decisions, direction, and delegation. We talk delegation vs task-dumping, how high performers get stuck in the day-to-day, why leaders become the bottleneck, and how to protect standards without micromanaging—because you need to know the weeds, but you can’t be in them. If you’re moving from leasing agent → assistant manager → property manager → regional manager, this episode is your playbook for delegation, leadership development, accountability, systems, and scalable operations.

CHAPTERS

00:00 Introduction to the Property Playbook

01:46 Welcoming Terri Johnson Back

03:01 A Crazy Property Management Story

04:48 The Importance of Delegation

08:54 Overcoming the Fear of Letting Go

11:46 Defining Good Delegation vs. Task Dumping

14:36 Shifting Focus as a New Manager

17:05 Learning to Focus on Outcomes, Not Methods

19:09 Navigating Mistakes in Delegation

19:56 The Art of Delegation

23:30 Avoiding the Bottleneck

26:06 Building Trust and Accountability

27:26 Effective Communication in Leadership

29:52 Recognizing Leadership Burnout

32:04 Stepping Off the Hamster Wheel

33:20 Principles of Trust and Control

Keywords: multifamily, property management, delegation, leadership, VP of Operations, regional manager, property manager, leasing agent, assistant manager, accountability, trust, autonomy, micromanagement, burnout, time management, systems, SOPs, coaching, leadership development, team building, decision-making, bottleneck, scalable operations, performance management.