Chris McGowan is the founder and CEO of ThunderLabs, an Australian firm working across digital experiences, customer identity, and specialist recruitment. Before building ThunderLabs, Chris spent years inside the recruitment industry—giving him a front-row view of how organisations actually coordinate work, reward competence, and quietly fail when hierarchy substitutes for judgment.

In this conversation, we examine what happens when you remove general managers and formal executive layers—and what must replace them if the organisation is to function. Chris explains how ThunderLabs operates through informal leadership, discretionary boundary spanning, and high-trust expertise, and why recruitment becomes the central strategic lever in a system built on autonomy rather than control.

1. The importance of building genuine relationships in business.
2. A networked organizational structure fosters collaboration and innovation.
3. Cultural influences shape leadership styles and team dynamics.
4. Recruitment should focus on finding diverse talents that fit the organizational culture.
5. Language and communication are crucial for team cohesion and understanding.
6. Balancing freedom and structure is essential for effective leadership.
7. Intrinsic motivation leads to greater job satisfaction and performance.
8. Good governance is necessary to prevent ethical lapses in organizations.
9. Leaders must be aware of their influence and responsibility towards their teams.
10. Creating a supportive environment encourages creativity and problem-solving.

[00:00] - Intro

[02:00] - Understanding Thunder Labs' Structure

[04:22] - The Necessity of Collaborative Problem Solving

[07:39] - Navigating Bureaucracy in Organisations

[11:02] - The Role of Leadership in Team Dynamics

[13:28] - Recruitment and Team Composition

[16:05] - The Art of Enabling Others

[21:49] - Creating an Adaptive System

[23:07] - The Importance of Shared Language

[26:06] - Balancing Commercial Focus with Team Culture

[32:59] - Organic vs. Structured Organizations: Finding Purpose

[34:21] - Organic vs. Structured Organizations: Finding Purpose

[37:21] - The Quest for Meaningful Work: Beyond Financial Metrics

[40:06] - Unlocking Potential: The Value of Diverse Teams

[43:16] - Navigating Leadership: Balancing Individual Strengths

[51:11] - Cultural Fit vs. Sameness

[52:32] - Motivation vs. Necessity: The Driving Forces in Work

[58:57] - Governance and Integrity: Preventing Corporate Malfeasance

[01:06:42] - The Role of Leadership: Intrinsic vs. Extrinsic Motivation

Chris McGowan: chris-thunderlabs

ThunderLabs: www.thunderlabs.com.au

On the Subject of Leadership is a long-form conversation series examining...