In this episode of Let’s Talk Elevators, Morgan Jones sits down with Tom Schmidt of MEI to talk about what life really looks like in elevator service. From early mornings and emergency calls to routine maintenance and customer conversations, Tom shares an honest, field-level view of the work that keeps elevators running safely every day.

Tom’s path into the elevator industry started in the electrical trade, where he spent more than two decades as a union electrician before joining the elevator trade later in his career. That background shaped his approach to service, safety, and customer relationships. Throughout the conversation, Tom explains what a typical day looks like in service, why no two calls are ever the same, and how weather, building conditions, and daily use all impact elevator reliability.

The discussion digs into common challenges service mechanics face, especially door issues caused by debris, seasonal conditions, and pressure changes in buildings. Tom explains why simple things like keeping door sills clean can make a major difference in performance and uptime. He also shares why communication with building owners, maintenance staff, and residents is critical when diagnosing issues, especially when service visits are spaced weeks or months apart.

Safety is a constant theme in the episode. Tom talks about why speed should never come at the expense of procedure, how repetition and process protect mechanics, and why skipping steps often leads to injuries. He explains how troubleshooting relies on using all your senses, listening for abnormal sounds, noticing smells, observing patterns, and combining that information with diagnostic tools and fault codes to build a clear picture of what went wrong.

The episode also explores training, mentorship, and the responsibility experienced mechanics have to teach newer people the right way to work. Tom shares how he mentors apprentices by explaining not just what he’s doing, but why he’s doing it, and how tools like job hazard analysis help teams plan work safely before turning a wrench.

Morgan and Tom also discuss on-call life, after-hours emergencies, and the mental demands of service work. From being prepared with food and rest to having a supportive spouse who understands the job, Tom offers a candid look at what it takes to show up when elevators fail at the worst possible times.

The conversation closes with a message for building owners and the riding public. Tom explains why elevator repairs cost what they do, how safety drives every decision, and why awareness and attention from riders can help prevent incidents before they happen.

This episode is a grounded, practical look at elevator service, told by someone who lives it every day.

Modernization is one of the biggest decisions a building owner will make about an elevator system. It affects safety, reliability, tenant experience, downtime, and long-term cost. In this episode of Let’s Talk Elevators, host Morgan Jones sits down with Ed Rivera, Senior Vice President at VDA Consultants, to break down how modernization decisions are really made and why timing matters more than most people realize.

Ed brings more than 17 years of experience across engineering, contracting, and consulting. He shares his path from intern to licensed professional engineer and now senior leadership at one of the largest consulting firms in the country. That perspective shapes the entire conversation. This episode is about practical decision-making, not sales pitches or blanket recommendations.

The discussion starts with the current modernization market and why activity has increased across North America. Aging equipment, stricter codes, obsolescence, and changes in building use are all driving owners to take a closer look at systems that may still be running, but no longer performing reliably. Ed explains how consultants evaluate equipment condition, code requirements, sustainability goals, and long-term serviceability before recommending any path forward.

A major focus of the episode is obsolescence. As electronic components, drives, controllers, and door systems become harder to source, owners face longer shutdowns and higher risk when failures occur. Ed explains how consultants identify which components are at risk and how proactive planning can prevent sudden, extended outages that leave buildings without service for weeks or months.

Morgan and Ed also explore common questions owners ask, including whether upgrades can be phased, which components can realistically be reused, and when piecemealing work creates more risk than value. The conversation covers machines versus controllers, ride quality improvements, door systems, motor drives, positioning systems, and how each piece affects the others.

Another key theme is cost versus downtime. Ed explains how owners often weigh capital spend against out-of-service duration, and why the least expensive option upfront is not always the most economical long-term. The episode also addresses situations where owners lack capital and how targeted repairs, audits, and maintenance strategies can extend equipment life responsibly.

Finally, the episode clarifies the role of an elevator consultant. From design and bidding to code interpretation and construction oversight, Ed explains how consultants act as unbiased advocates for building owners, helping them navigate complex technical decisions with confidence.

This episode is essential listening for building owners, property managers, consultants, and anyone involved in long-term elevator planning.

In this episode of Let’s Talk Elevators, host Morgan Jones is joined by two globally respected industry experts, Torsten Fuka of FUKA and Nicola Imbimbo of Prysmian, for a deep technical conversation on one of the most critical and misunderstood relationships in elevator systems, the interaction between suspension means and traction sheaves.

Torsten and Nicola bring decades of hands-on experience spanning manufacturing, maintenance, application engineering, and global code development. Together, they explore how ropes, belts, and sheaves must be engineered and applied as a complete system, not as isolated components. From known failure points in the field to overlooked installation practices, this episode breaks down why performance issues often stem from configuration, alignment, tensioning, and maintenance habits rather than product defects.

The discussion covers how modern demands for smaller sheaves, higher performance, and longer service life create real engineering tradeoffs. Nicola explains why lifetime should be measured in trips rather than years, how reverse bending accelerates wear, and why configuration data is essential when evaluating performance expectations. Torsten shares insights from decades of endurance testing and explains how groove design, surface hardness, and manufacturing processes directly affect long-term reliability.

The episode also dives into coated suspension means and belts, highlighting why these systems require a completely different mindset than traditional wire ropes. Topics include surface roughness, cleanliness requirements, contamination risks, and why interchangeability is not guaranteed across manufacturers. Both guests emphasize the importance of tested combinations, proper training, and field discipline to avoid premature failures.

Listeners will also gain insight into common field issues such as improper rope uncoiling, unequal tensioning, misaligned sheaves, and lubrication mistakes. Nicola outlines how correct lubrication practices can extend life when done properly, while incorrect products can cause immediate problems. Torsten reinforces the role suppliers play in education, testing, and collaborative troubleshooting.

The conversation closes with forward-looking perspectives on lightweight systems, IoT monitoring, vibration analysis, and how data-driven maintenance will shape the future of elevator performance.

This episode is essential listening for technicians, engineers, consultants, manufacturers, and anyone responsible for designing, installing, or maintaining elevator systems who wants to reduce failures, extend component life, and improve ride quality through better engineering decisions.

Cab design shapes rider experience more than most people realize. This episode breaks down what today’s buildings need, how consultants guide decisions, and what features make rides smoother, safer, and more comfortable.

Topics covered include:
• How population studies determine cab count and speed
• The impact of dispatching systems on daily traffic flow
• Simple design choices that reduce anxiety and claustrophobia
• Luxury builds using glass, veneers, etched ceilings, and custom metals
• Vandal-resistant construction for high-traffic environments
• Hidden ventilation, 5WL surfaces, and full-shell cab walls
• How 3D modeling and new materials shape the next decade

The discussion features real examples from the field and practical insights from teams designing and building cabs every day.

In this episode of Let’s Talk Elevators, host Morgan Jones sits down with Ryan Kraven, Chief Operating Officer at Metro Elevator, to take a big-picture look at the elevator industry, where it’s been, where it’s headed, and what’s driving the next wave of innovation.

From modernization and sustainability to supply chain resilience and the global rise of megacities, this conversation explores the forces shaping how people move through buildings around the world. Ryan shares his insights on market growth, technological disruption, and how economic cycles continue to influence new construction and modernization trends.

Whether you’re an installer, manufacturer, consultant, or just passionate about vertical transportation, this episode offers valuable perspective on how the industry is evolving, and what opportunities lie ahead.

In the premiere episode of Let’s Talk Elevators, host Morgan Jones is joined by Hyperion Solutions CEO David Hewitt, Engineering Director Nick O’Donnell, and Carlos Escobar to reflect on their recent trip to TorinDrive in China. Together, they share what they witnessed on the factory floor, in engineering labs, and in strategy discussions that revealed just how quickly innovation is shaping the global elevator industry.

Listeners will hear about the scale and speed of China’s elevator manufacturing, the engineering focus driving new traction machine designs, and how collaboration between Hyperion and TorinDrive China is helping deliver solutions that directly benefit U.S. contractors and building owners. David provides a leadership lens on where the industry is headed, Nick highlights key engineering takeaways, and Carlos offers operational insights from the production floor.

Whether you’re a mechanic, contractor, or consultant, this episode connects global innovation with practical lessons for the North American market, showing how international partnerships are shaping the elevators of tomorrow.