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How to Wow

How to Wow

Von: Nic Welsh
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Are you a business who wants to make more money? Want to keep your customers coming back time and time again? Want to end those feast and famine months?

How to Wow is the podcast that gives you all the ways to keep your customers coming back for more, increase how much they spend with you and become the most recommended in your industry. Hosted by Nic Welsh, each episode is jam packed with ways you can elevate your business to new levels. There are easy takeaways at the end of each episode that you can start using today. Nic has over 20 years experience managing customer facing teams across the corporate world and running her own businesses. Nic knows how to make your customers go WOW! and create customer loyalty.

Make sure you listen and subscribe every Thursday.

Hosted on Acast. See acast.com/privacy for more information.

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  • Are you leaving your clients high & dry at the peak moment?

    Are you leaving your clients high & dry at the peak moment?
    Nov 28 2024

    Do you put all your effort into getting your clients over the line but feel like you're running about like a headless chicken getting them up and running post sale?


    What post sale impression are you giving your clients? How are you making them FEEL?


    This week Nic is talking about your client onboarding. This is the easiest part of the customer journey to WOW your clients and start your relationship off on the right path. However, this is the easiest part you can really disappoint your clients.


    We would love to know what you think about this episode and any suggestions you would like to hear about on future episodes, so email Nic at hello@nicwelsh.co.uk


    You can also follow Nic on:


    Instagram - https://www.instagram.com/the_customer_experience_pro

    LinkedIn - https://uk.linkedin.com/in/nic-welsh-4552131a3




    Hosted on Acast. See acast.com/privacy for more information.
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    24 Min.
  • How to use awards to the maximum!

    How to use awards to the maximum!
    Nov 22 2024

    Do you feel the ick when self-nominating your business for awards or go blank when faced with the questions?


    This week's special guest is Emma Hewitt. Emma is a Business Awards Adviser helping small business owners to build awards strategies. She helps boost confidence and visibility and business opportunities through awards. She supports clients with finding awards, writing entries, repurposing content and promoting their achievements.


    Nic will be talking to Emma about what to look for when entering awards, building an awards strategy across the year (yes a strategy for awards!!) and Emma's top tips for making the most out of being nominated. Spoiler alert its not all about winning!


    You can follow Emma at:


    Linkedin: linkedin.com/in/emma-hewitt-awards/

    Facebook & Instagram: @emmahewittawards

    Website: http://welcome.emmahewitt.co.uk/home


    Hosted on Acast. See acast.com/privacy for more information.
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    30 Min.
  • The Everybody Matters Series Round Up

    The Everybody Matters Series Round Up
    Nov 14 2024

    Nic is rounding up the special Everybody Matters series and what she has learned from our amazing guests over the last 6 weeks. It is so important for you to become a proactively inclusive and accessible business to extend your reach and enable more people to buy from you. Nic talks about the ways you can do this in your business no matter what your budget is.


    We would love to hear your thoughts about this episode. You can get in touch with Nic at hello@nicwelsh.co.uk


    You can also get more tips by following Nic on Instagram at https://www.instagram.com/the_customer_experience_pro



    Hosted on Acast. See acast.com/privacy for more information.
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    18 Min.
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