What if the last thing your customer experiences, 'the payment' became one of your biggest competitive advantages?

In this episode of the Fixed Ops Roundtable, we sit down with Randy Modos, Co-Founder and President of PayJunction, for a conversation that goes way beyond credit card terminals and transaction fees. This is about friction, freedom of choice, and the future of fixed ops profitability, all without sacrificing CSI.

Joined by Sarah Vantine, Randy and I unpack what a truly frictionless payment experience looks like today, for customers, advisors, controllers, and ownership alike. From text-to-pay and cards on file to no-code integrations and smart surcharging, this conversation hits at the heart of a problem every dealership feels… even if they haven’t fully named it yet.

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What we discuss in this episode:

• What “frictionless” really means, for customers and employees
• Why re-keying data is silently killing efficiency (and morale)
• How no-code payment integrations are giving dealerships back control and choice
• The truth about smart surcharging, and why it doesn’t hurt CSI when done right
• How customer-facing terminals eliminate confusion, compliance risk, and training fatigue
• Why controllers care so deeply about payments (and why you should too)
• Real numbers: how dealers are saving six figures per rooftop annually

This isn’t theory. It’s practical, real-world insight from someone living at the intersection of technology, fixed ops, and dealership economics.

Listen to the episode featuring Randy Modos for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Randy Modos

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