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  • Hospitality Next - Kent Richards: Personalizing Spa Operations

    Hospitality Next - Kent Richards: Personalizing Spa Operations
    Jan 19 2026

    Sit down with spa and wellness industry veteran Kent Richards, founder of World Wellness Global, to explore where wellness hospitality is heading next. From operational excellence and guest experience to personalization, leadership, and the role of technology, Kent shares what it takes to build wellness programs that feel deeply human while still delivering performance, plus what hotels need to rethink as expectations evolve into 2026.
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    33 Min.
  • Hospitality Next - Jacki Brown: Marketing for Tech

    Hospitality Next - Jacki Brown: Marketing for Tech
    Jan 19 2026

    Join tech marketing leader Jacki Brown to unpack what it really takes to stand out in a crowded market. From positioning and storytelling to the rise of AI, buyer behavior, and the future of hotel tech go-to-market strategy, Jacki shares practical insights and bold perspectives on what marketing leaders need to get right heading into 2026.
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    17 Min.