In this episode, Jaci and Michael sit down with Joya Scarlata, Director of Marketing at InterraIT, a B2B IT services firm serving clients across industries from automotive to retail to manufacturing. With over a decade of marketing experience, Joya knows firsthand how difficult it is to differentiate a service-based business in a crowded, fast-moving industry.

The conversation covers what it really takes to build a recognizable B2B brand when your product is invisible – a service that’s hard to explain and even harder to make exciting. From navigating the “sea of sameness” in the IT space, to aligning marketing and sales, to knowing when your messaging has stopped working, Joya shares honest, practical insight from the trenches.

If you’re a B2B marketer struggling to cut through the noise, make the case for branding internally, or get your messaging to actually resonate – this one’s for you.

Listen wherever you get your podcasts or at razorbranding.org

In this episode of the He Said, She Said: Razor Branding™ Podcast, Jaci and Michael sit down with Jeff to walk through one of the most complete and compelling rebrand stories we’ve heard – from First Bank Financial Centre to Bank Five Nine. It’s a story of competitive audits, internal discovery, board presentations, and a brand launch that landed right in the middle of a global pandemic. Jeff shares how his team did it all in-house, why they chose red in a sea of blue and green, and how a three-word mission statement – make lives better – became the culture north star that unified an entire organization.

Whether you’re considering a rebrand, trying to justify one to your leadership team, or simply trying to understand why clarity and differentiation matter, Jeff’s story makes the case better than any textbook could.

• How a name change gave Bank Five Nine permission to tell a 160-plus-year story
• Why internal buy-in is just as important as external launch strategy
• The risk Jeff took by keeping the rebrand in-house – and why it paid off
• How the Wisconsin State Fair became the bank’s biggest brand megaphone
• What “make lives better” really means when it’s more than words on a wall

Listen wherever you get your podcasts or at razorbranding.org

Wendy shares how Prairie has built its brand around thought leadership and education rather than traditional sales tactics, using more than 20 webinars a year, books, client storytelling, and conference speaking to help business owners understand their ownership transition options long before they are ready to act. She also talks about growing her marketing team from a team of one to a team of six, navigating a brand name challenge in a crowded Chicago market, and how a recent logo refresh energized the entire firm right in time for their 30th anniversary. From maximizing conference ROI to measuring what is actually working and cutting what is not, this is a smart and practical conversation about doing professional services marketing the right way.

• Thought leadership and education are more powerful than sales tactics when the service is complex, high-stakes, and once-in-a-career for most clients
• Telling client stories in their own words builds far more trust than any promotional content a firm could create about itself
• Maximizing conference ROI requires a clear pre-event, during-event, and post-event strategy – not just a booth and a hope
• Evaluating every marketing initiative against clear goals ensures resources are spent on what is actually working and dropped when they are not
• A logo refresh done right energizes internal teams just as much as it strengthens external brand perception
• LinkedIn is the right platform for a B2B professional services audience – knowing where your audience lives and focusing there beats being everywhere at once

Listen wherever you get your podcasts or at razorbranding.org