Culture change in a regulated industry isn't just hard — it’s rare. But at National Exchange Bank & Trust, it’s happening from the inside out. In this episode, Tami Christian and Tammy Pitts share how a conservative, compliance-first environment evolved into a people-first culture built on trust, voice, and vulnerability.

With the help of Dr. Tom Nebel from Leaders Rising Network, they began embedding tools like the 5 Voices, Support Challenge Matrix, and intentional leadership rhythms across 30+ branches and all levels of leadership. From the early discomfort of self-preservation to the breakthrough of shared language, this episode explores what it takes to lead culture change that actually sticks — and scales.

Listeners will discover how NEBAT used employee engagement surveys, voice training, and 1:1 development rhythms to unify their teams, sharpen their managers, and shift their entire culture toward relational, liberating leadership. It’s a blueprint for any organization that wants to move from compliance to connection — and build a leadership culture that lasts.

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Resources Mentioned

• Five Voices Assessment
• Identify your foundational leadership voice and begin the self-awareness journey
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• Support Challenge Matrix Tool
• Visualize how you show up with your team and how to calibrate for liberation
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• Intentional Multiplication Framework
• Move beyond training space to develop sustainable leadership culture
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Key Quotes

“I fell in love with the language very quickly. And I’ve seen a lot of tools over the years.”

— Tammy Pitts (03:21)

“You could feel the room shift. Vulnerability created a trust breakthrough.”

— Dr. Tom Nebel (11:03)

“We went from training events to a full culture embed. And that changed everything.”

— Tami Christian (18:14)

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Show Outline + Timestamps

• 00:00 – Why engagement is critical in modern banking
• 00:45 – What NEBAT’s culture looked like before transformation
• 03:21 – A fresh HR perspective and falling in love with the 5 Voices
• 05:29 – Tom’s surprise at the bank’s dominant nurturer profile
• 08:04 – How voice diversity (and friction) built trust across the team
• 11:03 – Vulnerability that unlocked organizational trust
• 15:13 – How every new hire gets onboarded into the culture
• 16:55 – Using engagement surveys + tools to measure real growth
• 18:14 – Programmatic rollout: from training space to embedded rhythms
• 21:15 – Measuring engagement as more than satisfaction
• 24:30 – Getting beyond compliance into true relational engagement
• 27:51 – What it looks like to lead when trust is on the line