How can a life change when you show someone in need real, genuine care?

In this episode of Hearts of Excellence, host Chelsey Gheyara is joined by Jerald Cosey, an independent consultant and the architect behind Majestic Care’s Administrator in Training (AIT) program. From his start in pharmaceuticals to becoming a CNA and now shaping the future of long-term care leaders, Jerald’s journey is filled with service, grit, and a deep love for people.

Together with the Majestic Care CEO, Paul Pruitt, they explore servant leadership, building mission-driven teams, and the power of staying connected to the floor. Jerald shares personal stories of helping a Resident in need that reflect his belief: Everything starts with people.

In this episode, you’ll hear:

• Why every AIT in the program earns their CNA
• A behind-the-scenes look at Majestic Care’s hands-on AIT model
• The CEO mindset and how to grow through what you go through

Highlights:

(00:00) Introduction

(01:31) How Jerald went from pharma to senior care

(02:56) The impact of volunteering in a nursing home

(04:05) Why Jerald became a CNA

(08:43) What makes Majestic Care’s AIT program different

(10:25) Why every team should write their own mission

(13:55) How Jerald prepares new administrators to lead

(14:46) What Jerald gained by entering long-term care

(19:42) How the field has changed after the pandemic

(21:47) The hardest moment of Jerald’s career

(24:22) How the AIT program builds confidence and community

(27:33) A lesson in self-awareness from Paul’s story

(30:53) How to lead with humility and grow from failure

(34:10) Why no one should lead alone

(36:37) What true leadership looks like in a care community

(39:42) What excellence means to Jerald