Forum highlight — Employee experience with the new operating model
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Forum highlight — Employee experience with the new operating model
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Turnover is a sticking point in multifamily. But what if a new operating model could actually solve for that?
In this Forum highlight, Ginny Decker (SVP of Operations, Monument) and Jayde Kelley (Director of Innovation, RedPeak) sit down with Funnel’s Sarah Bozarth to talk about how centralized operations are giving teams more clarity, more support, and ultimately—more reasons to stay.
You’ll learn:
- Why both operators started with team feedback before rolling anything out
- How role specialization turned “one more task” into “one great job”
- The ripple effects on morale, retention, and resident experience
- How the right tech stack made the shift sustainable
If your goal is to create happier teams and stronger careers—alongside faster, efficient, scalable workflows—this episode is for you.
This was recorded live at Forum. If you enjoyed this episode, you'd love Forum. Register today. https://meet.funnelleasing.com/forum-2026-registration
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