In this episode of Everyday Excellence, host Todd Baldwin interviews Scott Whitaker, the largest franchisee of Restoration One, who operates five locations and employs 165 people. Scott shares his journey into the restoration business, starting from his high school days cleaning carpets in Las Vegas to becoming a successful franchise owner. He discusses the misconceptions surrounding the restoration industry, the challenges of navigating insurance claims, and the importance of documentation in ensuring proper payment for services rendered. Scott emphasizes the need for business owners to delegate responsibilities and hire people who are better than themselves to facilitate growth and scalability.

Restoration One - Spokane website: https://restoration1.com/inland-nw/your-local-team

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