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  • ABS or BS? Legal’s Big Experiment from the Front Lines
    Dec 16 2025

    Arizona became the first state to allow non-attorney ownership of law firms, but has the feared apocalypse arrived? Travis Meltzer, founder of Valley Injury Law, joins host Paul Bamert to share his frontline perspective on alternative business structures (ABS). Travis explains that private equity money flooding the state has increased competition without creating the "Walmart law firm" nightmare many predicted (yet.) He also explores the upside of ABS: empowering firms to operate like genuine businesses by offering equity to non-attorney staff, creating meaningful ownership that drives better client service and firm growth.

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    ☑️ Travis Meltzer | LinkedIn

    ☑️ Valley Injury Law | LinkedIn | Instagram | Facebook | X

    ☑️ Paul Bamert | LinkedIn

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    27 Min.
  • Policy of Chaos: Navigating Legal Rules that Change Daily
    Nov 18 2025

    Immigration case law and policy is changing at a breakneck speed, and Ruby Powers is on the front lines. “I think there's been 400 to 500 policy changes in the last nine months. Some of them are really big. Even small ones can have a big impact on our client's lives,” she explains to host Paul Bamert. A board-certified immigration attorney, Ruby describes her experience navigating these changes to help clients. Tune in as she shares best practices for other immigration attorneys. “I think we just have to remember why we do what we do and keep up the good fight,” she says.

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    ☑️ Ruby Powers | LinkedIn

    ☑️ Power Up Your Practice | Facebook | Instagram | YouTube | TikTok

    ☑️ Powers Law Group | Facebook | X | YouTube

    ☑️ Paul Bamert | LinkedIn

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    28 Min.
  • CX Code of Conduct vs. Code of Machine: The Ethical OS of Future Firms
    Oct 21 2025
    Podcasting live from the main stage at the Client Experience Summit 2025 in historic Charleston, SC, host Paul Bamert brings together a diverse CLE panel to explore the intersection of artificial intelligence, ethics, and client experience in modern law firms. Each guest offers a different perspective: Ty Robinson, a founding attorney from a growing firm; Brian Page a Chief Legal Officer and practicing attorney from a larger, scaling firm; Constance Anastopoulo an attorney and professor from academia; Marina Bradley a C-suite Executive Director from firm with a strong legacy; and AI ethicist Angel Evan who consults with other industries that are pushing the technology envelope. Each weighs in on the essence of the client relationship while addressing issues like putting guardrails on AI chatbots and leveraging AI to compete in the marketplace. If they have anything in common, it’s that they are obsessed with the client experience to make relationships scale while maintaining the human connection.Learn More and Connect☑️ Constance Anastopoulo | LinkedIn☑️ Charleston School of Law☑️ Marina Bradley | LinkedIn☑️ Ostroff Godshall Injury and Accident Law Firm☑️ Angel Evan | LinkedIn☑️ AG Consulting Partners, Inc☑️ Brian Page | LinkedIn☑️ Trust Guss Injury Lawyers☑️ Ty Robinson | LinkedIn☑️ Ty Robinson Law Firm☑️ Paul Bamert | LinkedIn ☑️ Subscribe: Apple Podcasts | Spotify | Amazon...
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    55 Min.
  • Robots & Relationships: Creating Balance in the AI Era With Ken Hardison
    Sep 18 2025

    Ken Hardison calls himself “old as dirt” but is most certainly on the cutting edge of “what’s next.” Although he no longer runs his own firm, he helps hundreds of attorneys and firms plan for the “what’s next” in the practice and business of law through his marketing association PILMMA. He is diving head first into the opportunity that is AI. In this conversation with host Paul Bamert, Ken discusses his journey – from embracing traditional advertising in the 1990s to treating every client like Grandma to maximizing the power of AI today. The conversation explores using AI in practice to be more efficient and to compete with the bigger players. Tune in for Ken’s insights about why firms that fail to adapt will struggle against those that leverage AI to reduce labor costs and increase marketing budgets.

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    ☑️ Ken Hardison | LinkedIn

    ☑️ PILMMA (Personal Injury Lawyers Marketing and Management Association) | LinkedIn | Instagram | Facebook | X | YouTube

    ☑️ Paul Bamert | LinkedIn

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    22 Min.
  • Ethics, Email, and Encrypted Everything: Why Old Habits Are Dangerous​​
    Aug 18 2025

    This episode is a frank look at how outdated communication puts your firm—and clients—at risk. Whether you call it “cybersecurity,” “cyberliability," or “network security,” it’s risk and “it’s scary,” says Mike Shea, president of boutique insurance brokerage firm SGP Advisors. Since Covid, this type of insurance has surpassed malpractice among SGP’s client base. With host Paul Bamert, Michael explains the critical distinction between incidents and breaches, why 50% of businesses still lack cyber coverage, and how state-by-state regulations complicate response protocols. He emphasizes that while insurance premiums are rising, the real cost lies in business disruption, reputational damage, and time diverted from core operations.

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    ☑️ Mike Shea | LinkedIn

    ☑️ SGP Advisors | LinkedIn | Instagram | Facebook | YouTube

    ☑️ Paul Bamert | LinkedIn

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    25 Min.
  • Your Client Didn't Get Catfished… But YOU Did!
    Jul 14 2025

    In this episode of Ethical-ish, we explore the increasingly blurred line between healthcare privacy and legal ethics — and the very real risks that come with it.

    Paul Bamert is joined by George Bessenyei and Tiffanny Anghel of YoCierge to unpack urgent and relevant issues facing modern law firms. Although there are great overlaps between HIPAA compliance and ABA model rules, there are other notable headlines including the rise of fraudsters posing as clients, using public accident reports to dupe law firms and file false claims (a scam YoCierge’s identity verification technology is already catching and preventing in action) and the practice of EMR companies using business models that introduce unreasonable friction and cost. (Spoiler: They are working against you to preserve their own businesses and profits.)

    They also dive into why “bank-grade security” means nothing without actual ISO or SOC 2 certifications, the need to treat medical records like protected health data, and the growing role of AI in both protecting firms from fraud and raising new ethical questions around data mining and client consent.

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    ☑️ George Bessenyei | LinkedIn

    ☑️ Tiffanny Anghel | LinkedIn

    ☑️ YoCierge | LinkedIn | Instagram | X

    ☑️ Paul Bamert | LinkedIn

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    21 Min.
  • Bad Blood: The CX Canary in Your Coal Mine
    Jun 16 2025

    Ryan McKeen and Brittany Green from Best Era reveal why communication is still the #1 bar complaint against attorneys—and what it indicates about your practice. With host Paul Bamert, they argue that poor client communication isn't just an ethical issue but a "canary in the coal mine" signaling deeper operational problems that destroy trust. In today's Amazon Prime world focused on client experience (CX), clients expect responsive service, education and transparency. Ryan shares how his firm implemented "90 touches in the first 30 days" to build immediate trust, while Brittany emphasizes leveraging technology to enable more human touches.

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    ☑️ Ryan McKeen | LinkedIn

    ☑️ Brittany Green | LinkedIn

    ☑️ Best Era Consulting | LinkedIn | Instagram | Facebook | X | YouTube

    ☑️ Paul Bamert | LinkedIn

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    25 Min.
  • Attorney Mental Health: Fatigue, Burnout & 2nd-hand PTSD
    May 15 2025

    Research shows that mental illnesses are common in the United States, affecting tens of millions of people each year. Estimates suggest that only half of people with mental illnesses receive treatment. No surprise, attorneys are not insulated from these stats. Renee Morgan is a practicing attorney, author, and is bringing mental health to the forefront in legal circles. In this episode, we dive into the challenging profession and lives faced by attorneys who have chosen a vocation that seeks to help the everyday people in their community. With host Paul Bamert, we cover several hot topics at the crossroads of ego, emotion, and ethics and what practitioners can do to bring balance into reality.

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    ☑️ Renee Morgan | LinkedIn

    ☑️ Ram Law | LinkedIn | Instagram

    ☑️ Paul Bamert | LinkedIn

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    25 Min.