In this episode of The Trades Podcast, hosts Jeff and Danny welcome Kathy Denton from Berger Hardware, who shares her extensive experience in the door hardware industry. Kathy discusses her journey from being a client to working at Berger Hardware for over 32 years. She highlights the transition to their new location in Encinitas, the unique showroom experience, and the importance of building relationships with clients and contractors. Kathy also explains how they guide homeowners and contractors through the selection process, the impact of technology on hardware, and the value of their job walk services. The conversation emphasizes the commitment to customer service and the personal touch that sets Berger Hardware apart from larger retailers.

The conversation explores how Berger Hardware balances tradition with innovation, stays responsive to contractor needs, and remains a trusted resource for builders, remodelers, and skilled trades professionals. Kathy also shares lessons on customer service, communication, and consistency that apply across every trade business.

Berger Hardware Inc.
https://www.bergerhardwareinc.com

VISIT US: 579 Westlake St., Encinitas , CA 92024

Get Directions

SERVING AREA: Del Mar, CA 92014, La Mesa, CA, La Jolla, CA, San Diego, CA, Rancho Santa Fe, CA, and surrounding areas

CONTACT US: (619) 268-1885

BERGER HARDWARE INC. is a Proud Sponsor of The Trades Podcast!

What You Will Learn

• Why supplier relationships matter in the trades
• How product knowledge supports jobsite success
• The role of customer service in construction supply
• How trust is built through consistency and reliability
• Why hardware selection impacts project quality
• How Berger Hardware supports contractors every day

Chapters

00:00 Introduction to Berger Hardware and Kathy Denton

02:51 Kathy's Journey with Berger Hardware

05:34 Transitioning to the Encinitas Location

08:43 The New Showroom Experience

11:31 Building Relationships with Clients and Contractors

14:21 Memorable Moments at Berger Hardware

17:24 The Importance of Customer Service

20:07 Navigating Client Needs and Choices

23:00 Unique Design Choices in Hardware

25:54 Problem Solving for Clients

28:44 Crafting Unique Solutions for Home Design

36:27 Embracing Technology in Home Security

42:42 Understanding Security Features and Options

47:37 The Importance of Job Walks in Remodeling

54:21 Custom Solutions vs. Off-the-Shelf Products

Website
https://www.thetradespodcast.com

Hosted by
Jeff Mudd and Danny Torres

The Trades Podcast features real conversations with business owners, trades leaders, and industry innovators making an impact in the skilled trades community.

If this episode inspires you, share it with someone in the trades or anyone thinking about starting a home-services business. Like, comment, and subscribe to help more people discover these conversations.