Your digital transformation initiative spent $32 million to digitize processes that shouldn't even exist. Congratulations—you've automated dysfunction at the speed of silicon. About 70% of digital transformations fail because companies digitize disaster instead of designing excellence.

The Digital Delusion

Companies throw technology at terrible processes like glitter on garbage. They're not transforming—they're just failing faster with fancier interfaces.

One insurance company spent $45 million on digital transformation. They digitized a 65-step claims process. Now customers could experience bureaucratic nightmare at broadband speed. Claims still took weeks, but hey, there was an app for that.

Hertz exemplified this perfectly—spent millions on digital customer experience while actual customer experience remained torturous. Beautiful website, horrible service. Seamless app, painful pickup process. They digitized the front door while their house burned down.

Most digital transformations are lipstick on ugly pigs—making processes prettier without addressing the ugliness. It's like putting a Ferrari engine in a shopping cart. Impressive technology, idiotic implementation.

The AI obsession amplifies this absurdity. One manufacturer added AI to production planning that still used assumptions from 1987. Now they had artificially intelligent stupidity.

Another retail chain spent $20 million on omni-channel capabilities while in-store experience crumbled. Customers could browse online beautifully, then walked into stores that looked like a tornado hit them.

What You'll Learn in This Episode

Todd Hagopian reveals the transformation truth: operational excellence before digital decoration. Period. Fix your business before you digitize your dysfunction.

You'll discover the Process Elimination Protocol. Before anything is digitized, ask: should this process even exist? One bank discovered 60% of their processes existed only because "we've always done it that way." They eliminated first, then digitized. Cost savings: 70%.

You'll learn the 10X Improvement Test. If digitizing won't improve something by 10X, it's not transformation—it's procrastination with processors. One logistics company refused to digitize routing until they could promise 10X improvement. They redesigned the entire process first, then digitized, achieving 12X efficiency.

You'll also get the counterintuitive catalyst: sometimes less technology is the answer. One healthcare provider eliminated their patient portal and returned to phone calls. Patient satisfaction increased 40%.

Your Assignment

Identify one process everyone wants to digitize. Before spending a penny on pixels, eliminate 50% of the steps. If what remains isn't worth digitizing, you just saved millions.

What expensive digitization are you planning that's really just automating dysfunction?

Visit https://stagnationassassins.com and Declare WAR on Stagnation.

About The Podcaster

Todd Hagopian has led five corporate transformations generating $2B+ in shareholder value. Author of The Unfair Advantage (https://www.amazon.com/dp/B0FV6QMWBX). Featured 30+ times on Forbes.com, Fox Business, and NPR.