In this episode, Attorney Chris Shows explains what really happens when insurance adjusters—or “claims specialists”—contact accident victims after a crash. He breaks down their real motives, how the process has changed over the years, and why accident victims should be extremely careful about what they say. Chris also shares smart tips for gathering evidence, protecting your claim, and avoiding costly mistakes when dealing with insurance companies in Louisiana.

00:00 – Overview of what insurance adjusters do and how their role has evolved. 01:30 – Why they focus on minimizing claims, not helping victims. 03:00 – How adjusters use your words against you and why experience gives them an edge. 05:00 – Why you should hang up quickly and avoid verbal discussions. 06:30 – Simple ways to end a call without harming your claim. 08:00 – Questions designed to make you admit fault or downplay your injuries. 10:00 – What photos, witness info, and records to gather at the scene. 12:30 – What to do if you’ve given a statement or accepted partial payment. 14:30 – How attorneys prevent miscommunication and protect your rights. 16:00 – The importance of getting legal help early after an accident.

Pierce & Shows Personal Injury Postscript shares practical advice for accident victims in Louisiana. Each episode breaks down legal topics in plain English to help listeners understand their rights and make smart decisions after a car, truck, or motorcycle accident.