Customer Service Tips That Build Trust and Loyalty (with Founders Federal Credit Union)
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Customer Service Tips That Build Trust and Loyalty (with Founders Federal Credit Union)
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In this episode of Under 10: Fast Tips for Your Business, presented by the Chester County Chamber of Commerce, JD Ross is joined by Brantley Stevenson and Ryan Garris of Founders Federal Credit Union to share practical, real-world customer service tips that help businesses stand out.
The conversation covers the fundamentals that make the biggest impact, including creating strong first impressions, clear and respectful communication, showing empathy, solving problems effectively, and handling difficult customer situations with confidence. The guests also emphasize the importance of follow-up and proactive service, even when there isn’t an issue.
This episode highlights how simple, intentional actions—like listening well, staying calm, and making personal connections—can turn everyday interactions into long-term customer relationships.
Perfect for business owners, managers, and frontline teams, this episode delivers actionable customer service insights you can apply immediately, all in under 10 minutes.
