Customer Insights on Shopping Trends Titelbild

Customer Insights on Shopping Trends

Customer Insights on Shopping Trends

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*This episode of Ponderings from the Perch is brought to you by Rival Technologies. Ranked among the world's most innovative insights suppliers in Greenbook’s 2025 GRIT Report, Rival Technologies uses AI-powered video analysis to unlock deeper meaning from unstructured data.* Shopping online and shopping in-store are two different animals. On this episode of Ponderings from the Perch, the Little Bird Marketing podcast, host and CEO Priscilla McKinney sits down with Vesna Fuiorea, Senior Consultant at Next Level Trends, to examine why shopper behavior operates on an entirely different frequency than consumer behavior. Vesna brings over 20 years of experience in consumer goods to a conversation that challenges assumptions about how people make purchasing decisions when time, emotion, and mission collide at the point of sale. The gap between how brands communicate and how shoppers actually process information in-store represents one of the most expensive blind spots in retail strategy. Packaging redesigns that seem like progress can obliterate brand recognition. Promotional displays positioned outside the mental map shoppers carry into stores might as well be invisible. The autopilot mode that makes shopping efficient for consumers creates a fortress that most marketing performance metrics fail to penetrate. Fuiorea points to cultural differences that complicate global retail strategies, convenience trends reshaping store formats across continents, and the reality that an aging population demands fundamentally different approaches to shelf arrangement, flavor differentiation, and package design. "Making sure that your brand is visible and accessible in the store are two things that sound silly when we are talking about," Fuiorea explains. "But brand owners need to make everything possible to differentiate their brand." But the relationship between online and offline retail continues to defy predictions of brick-and-mortar extinction. E-commerce growth patterns vary dramatically by geography and culture, with southern European markets maintaining strong preferences for fresh food purchased in physical stores while northern countries adopt digital grocery shopping at higher rates. The real disruption may come not from the channel itself but from AI agents that intercept purchase decisions before shoppers even enter stores or open apps, creating an entirely new battlefield for customer insights and brand visibility. Music written and performed by Leighton Cordell. Sponsors: Tired of generic marketing firms that don't get market research? Say hello to Little Bird Marketing, the revenue generation company of choice for the market research industry. Our "peeps" understand market research inside and out. We know your buyers, craft meaningful messages that move them to buy, understand the competitive landscape and where you fit in the market. We get the industry - from qual/quant to emerging technologies. Why settle for getting the job done when you can soar with marketing that drives real revenue? Click here to get started. Ever feel like your marketing plan is just... meh? You've got the pieces, but are they really working together? We often find that even when companies are doing the right things, they may not be doing them in the right order. The results are, well, no results. Curious how you can effectively evaluate your marketing efforts? Want clarity on your next best strategic move? Take our Marketing Assessment Quiz and in just minutes, discover exactly where you stand – and where you could be going. Click here and take the quiz today and don’t leave success to chance.
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