The senior living industry is at a pivotal turning point, and this episode of Bridge the Gap captures exactly why. Josh and Lucas sit down with returning guest Traci Taylor-Roberts, newly appointed CEO of Harmony Senior Services, to discuss leadership transitions, portfolio growth, and, most importantly, the changing expectations of today’s senior living customer. From resident advisory boards and technology feedback loops to customization in design and resident-led programming, this conversation highlights how listening to residents is becoming a competitive advantage.

Key Topics:

1. Why structure, technology, and people must evolve together
2. Resident advisory boards as a tool for engagement and innovation
3. How technology expectations are changing in senior living
4. Designing communities with, not just for, residents
5. Why the future of senior living is partnership-driven

Meet the Hosts:

Josh Crisp

Lucas McCurdy

Connect with Our Guest

Traci Taylor-Roberts

Produced by Grit and Gravel Marketing.

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The NIC Spring Conference is heading to Nashville, Tennessee, and this episode of Bridge the Gap offers a deep dive into what you can expect on the conference floor. Josh and Lucas welcome back Amy Peters of NIC to break down the biggest themes driving senior housing today, and how NIC is addressing them. Amy shares how NIC is discussing unprecedented demand, new HUD financing strategies, and scalable solutions that meet both resident and family needs.

1. Affordability challenges and the rise of small-home senior living models
2. HUD financing and scalable residential care solutions
3. Navigating state-by-state regulations and Medicaid waiver models
4. CMS innovation initiatives and what they mean for senior housing
5. Labor strategies for recruiting, incentivizing, and retaining leaders

Meet the Hosts:

Josh Crisp

Lucas McCurdy

Connect with Our Guest

Amy Peters

Register for NIC

https://springconference.nic.org

Produced by Grit and Gravel Marketing.

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In this episode of Bridge the Gap, Keri Moore of 828id goes on a deep dive into how life plan communities (CCRCs) are adapting to today’s market realities. With new senior living development at historic lows and occupancy on the rise, operators are turning to strategic renovations, reprogramming, and interior-led transformations to stay competitive.

Keri shares practical insights on maximizing limited capital, from rethinking FF&E investments and flooring strategies to activating underused spaces and creating signature experiences that attract both residents and the broader community. The conversation explores how resident committees influence design decisions in not-for-profit communities, why first impressions matter more than ever, and how specialized senior living design expertise reduces risk while improving outcomes.

1. Why senior living renovations are outpacing new development
2. Interior-led repositioning strategies for life plan communities
3. Budget-conscious flooring, furniture, and FF&E decisions
4. Resident committees and managing design consensus

Meet the Hosts:

Josh Crisp: https://www.linkedin.com/in/joshcrispsocial/

Lucas McCurdy: https://www.linkedin.com/in/lucasmccurdyseniorlivingfan/

Connect with Our Guest

Keri Moore: https://www.linkedin.com/in/keri-moore-muniz-38643717

Sponsored by Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity.

Produced by Grit and Gravel Marketing.

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