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Booking Holdings Earnings Analysis

Booking Holdings Earnings Analysis

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 **BETA FINCH PODCAST SCRIPT**

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**ALEX**: Welcome to Beta Finch, your AI-powered earnings breakdown! I'm Alex, and I'm joined by my co-host Jordan. Today we're diving into Booking Holdings' fourth quarter earnings call - and wow, what a quarter they had.

Before we get started though, I need to mention that this podcast is AI-generated content for educational and entertainment purposes only. Nothing we discuss should be considered investment advice. Always do your own research and consult a qualified financial advisor before making any investment decisions.

**JORDAN**: Thanks Alex. And speaking of wow - Glenn Fogel just celebrated his 26th year at the company! That might make him the longest-tenured executive in tech. But beyond that milestone, Booking absolutely crushed their fourth quarter numbers.

**ALEX**: Let's break down those numbers, Jordan. Room nights hit 285 million - that's a 9% year-over-year increase that actually exceeded the high end of their expectations. And both gross bookings and revenue jumped 16%. What's driving this growth?

**JORDAN**: The strength is really coming from Asia and the U.S., both delivering low double-digit growth. What I found interesting is that the U.S. acceleration has been building all year - they went from low single-digit growth in the first half to low double-digit growth in Q4. That's a pretty impressive turnaround.

**ALEX**: And the profitability story is even better. Adjusted EBITDA reached $2.2 billion, up 19% year-over-year, with margins expanding 80 basis points to nearly 37%. A big driver here is their transformation program that launched in late 2024.

**JORDAN**: Right, and this transformation program is fascinating. They've already achieved $550 million in annual run-rate savings - hitting the high end of their guidance. CFO Ewout Steenbergen said they expect $500 to $550 million in additional in-year savings for 2026. That's serious operational efficiency.

**ALEX**: But here's what I love about their strategy - they're not just pocketing those savings. They're reinvesting about $700 million above baseline into strategic priorities like AI, their connected trip vision, and geographic expansion. It's classic reinvestment for growth.

**JORDAN**: Speaking of AI, Glenn Fogel had some really compelling commentary on this. He talked about how they've been using AI for over a decade, but now with generative AI, they're rolling out what he calls "agentic capabilities" across their platforms. And unlike a lot of companies that talk about AI but don't show results, Booking is actually seeing it in their P&L.

**ALEX**: That's a great point. Steenbergen specifically called out how their customer service costs are actually down year-over-year despite 10% booking growth. That's a roughly 10% decline in customer service cost per booking - real, measurable AI impact.

**JORDAN**: Now let's talk about their competitive moat, because there was a really interesting exchange about large language models potentially disrupting travel booking. An analyst asked about companies like ChatGPT potentially becoming travel agents.

**ALEX**: And Fogel's response was brilliant. He basically said - good luck with that! He pointed out that Booking works with over 4 million properties, processes 100+ payment methods across 50+ currencies, deals with regulations across 200+ countries, and has thousands of partner service people. That's not something you just replicate overnight.

**JORDAN**: Exactly. He compared it to their relationship with Google - Google captures demand at the top of the funnel through search, Booking handles the complex backend of actually completing transactions. Both companies have thrived in that relationship, and he sees a similar dynamic potentially playing out with AI companies.

**ALEX**: Let's touch on their loyalty program, Genius, because the numbers there are impressive. Level 2 and 3 Genius members now represent over 30% of their active base but account for a high

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