Coats, a global textile manufacturer with a 270-year legacy, has consistently led the way in innovation. Its thread played a role in Edison’s first lightbulb in 1879 and was used in the Apollo 11 spacesuits that traveled to the moon.

Group CEO David Paja shares how the company achieves such high levels of workplace innovation at Coats facilities, many of which are in remote, underdeveloped areas where working conditions can be inconsistent. Operating in 55 countries, Coats has a built culture of trust, pride and care among its employees, overcoming cultural and geographic barriers. This has also driven tremendous business success.

He also reflects on the impact of lifelong friendships and mentorship, and what he would go back and tell his younger self.

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For a transcript of this episode, visit Coats’ David Paja on How to Unlock Workplace Innovation | Great Place To Work®

Wendy Rummler, chief people officer at Credit Acceptance, shares her personal journey with mental health and how it shaped her leadership approach. After experiencing anxiety and panic attacks during the pandemic, she realized the importance of openly discussing mental health in the workplace.

Her vulnerability sparked deeper conversations across the company, including a powerful moment when she shared her story with 700 sales leaders.

She discusses how Credit Acceptance embraces well-being through its “Unburying Your Dreams” initiative, inspired by Ben Nemtin, and how remote work hasn’t hindered culture. Weekly coffee chats, one-on-one meetings, and virtual roundtables emphasize care beyond work tasks.

This intentional focus on employee experience has led to improved trust scores and a dramatic rise in stock value—from $9 in 2001 to over $600.

Don’t miss the company culture event of the year! Enter the code "Better" and save 20% off registration for the Great Place To Work For All Summit: For All Summit 2026 | Great Place To Work®

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For a transcript of this episode, visit Credit Acceptance’s Wendy Rummler on Supporting Employee Well-Being | Great Place To Work®