Bed, Breakfast & Business okładka

Bed, Breakfast & Business

Bed, Breakfast & Business

Autor: Gerry MacPherson
Słuchaj bezpłatnie, bez subskrypcji

Saisonale Sparangebote | 0,99 € pro Monat für die ersten 3 Monate

Danach 6,99 €/Monat. Bedingungen gelten. Monatlich kündbar.
Beds, Breakfast & Business is the practical podcast for current and aspiring B&B owners who want to build a successful bed and breakfast without becoming overwhelmed by the business behind it. Hosted by hospitality professional Gerry MacPherson, each episode answers a real question faced by people running or starting a bed and breakfast. You'll discover practical strategies for bed and breakfast management, B&B marketing, pricing, direct bookings, guest experience, daily operations, reviews, housekeeping, technology, profitability and growing your B&B business. If you're already a B&B owner, you'll learn how to improve your systems, attract more of the right guests, increase revenue, strengthen your guest experience and make the day-to-day operation of your property easier to manage. If you're dreaming about opening a B&B, planning your property or getting ready to welcome your first guests, you'll learn what to consider before opening the doors—from choosing your concept and understanding your ideal guest to pricing, marketing, operations and avoiding expensive mistakes. Because running a great B&B takes more than comfortable beds and a memorable breakfast. It takes heart and systems. Beds, Breakfast & Business brings the two together with straightforward, practical advice you can adapt to your own property. No corporate theory. No unnecessary jargon. Just useful B&B advice from someone who understands independent hospitality. New episodes each week. Follow Beds, Breakfast & Business and start building a more profitable, organised and guest-focused B&B—without the chaos.© 2026 Beds, Breakfast & Business / Keystone Hospitality Property Development. All Rights Reserved. Ekonomia Zarządzanie i przywództwo
Odcinki
  • B&B Operations Checklist: Save Time Without Losing Hospitality

    B&B Operations Checklist: Save Time Without Losing Hospitality
    Oct 13 2026

    Practical advice for current and aspiring B&B owners.

    Save Time Through Better B&B Systems — Without Losing the Personal Touch

    What if the biggest thing stealing your time isn't your guests—but all the little jobs you're doing over and over again?

    In this episode of Beds, Breakfast & Business, Gerry MacPherson looks at the B&B management systems and daily operations that can save independent bed and breakfast owners hours of repeated work—without turning personal hospitality into an automated experience.

    Because the goal isn't to automate your personality.

    It's to:

    Automate the repetition. Protect the relationship.

    What You'll Learn

    Running a bed and breakfast means wearing a remarkable number of hats.

    Breakfast.

    Check-outs.

    Housekeeping.

    Guest emails.

    Arrivals.

    Bookings.

    Maintenance.

    Stock.


    And, occasionally, explaining the Wi-Fi password to someone standing beside the Wi-Fi password.

    The problem isn't always the amount of work.

    Sometimes it's the amount of repeated work.

    In this solo episode, Gerry explains how simple operational systems can help you reduce repeated decisions, keep important information in one place, and create more time for genuine hospitality.

    You'll discover:

    • Why working faster won't necessarily solve an overloaded day
    • How to identify repetitive work worth systemising
    • How scheduled guest communication can reduce routine questions
    • Why your memory shouldn't become your B&B management system
    • How to use a simple Daily Operations Dashboard
    • The six areas worth checking every day
    • How to use the Repeat, Predict, Relate test
    • Which jobs can be automated safely
    • Which guest interactions should remain personal
    • How to identify one hour of work you could start reclaiming

    Most importantly, you'll discover why good systems don't have to reduce hospitality.

    They can give you more time to provide it.

    The Daily Operations Dashboard

    A useful B&B operations dashboard doesn't need dozens of charts and reports.

    It needs to answer one question:

    What needs my attention today?

    Gerry recommends bringing six areas into one daily view:

    • Arrivals
    • Departures
    • Housekeeping
    • Breakfast notes
    • Guest requests
    • Operational jobs

    Instead of searching through emails, booking platforms, notebooks, scraps of paper, and your memory, you create one reliable view of the day.

    The result?

    Less searching.

    Fewer repeated decisions.

    Fewer things bouncing around inside your head.

    And more attention available for your guests.

    Who Is This Episode For?

    This episode is for current and aspiring B&B owners, innkeepers, independent accommodation owners, and small hospitality operators who want a calmer and more organised business without sacrificing the personal service that makes an independent property special.

    If you find yourself answering the same questions, checking the same information, or wondering at the end of the day where all your time went, start here.

    You don't need to systemise your entire business overnight.

    Find one repeated task.

    Fix it.

    Then find the next.


    ABOUT BEDS, BREAKFAST & BUSINESS
    Beds, Breakfast & Business is the practical podcast for current and aspiring B&B owners who want more bookings, stronger profits, better systems and memorable guest experiences—without the chaos. Hosted by hospitality professional Gerry MacPherson, each episode offers straightforward advice you can put to work in your B&B.

    FOLLOW THE PODCAST

    Follow Beds, Breakfast & Business in your favourite podcast app so you don't miss the next practical B&B management episode.
    And if you know another b&b owner who could use this episode, please share it with them.

    MORE PRACTICAL BED & BREAKFAST HELP

    Visit Beds, Breakfast & Business for free tools, guides, articles, videos, and resources for bed & breakfast owners:

    https://bedsbreakfastsbusiness.com/


    NEXT EPISODE

    Next episode, we're talking about Pricing with Confidence.

    We'll answer:

    How do I know if my prices are too high, too low, or just right?


    CHAPTERS

    Rozwiń Zwiń
    13 min
  • B&B Standard Operating Procedures: 5 SOPs Every B&B Needs-143

    B&B Standard Operating Procedures: 5 SOPs Every B&B Needs-143
    Oct 6 2026

    Practical advice for current and aspiring B&B owners.

    Hotel Standard Operating Procedures: Which 5 SOPs Does Your B&B Really Need?

    How much of your B&B is currently stored inside your head?

    If room inspections, breakfast requirements, check-ins, guest problems, and emergency procedures all depend on you remembering what happens next, this episode will help you turn that knowledge into simple B&B standard operating procedures that make your property easier to run.

    This week on Beds, Breakfast & Business, Gerry MacPherson answers our cornerstone question:

    Which SOPs create the biggest impact in an independent hospitality business?

    And no, the answer isn't to write a 300-page operations manual and place it on a shelf where it can enjoy a peaceful retirement.

    The goal is much simpler.

    Create procedures people actually use.

    What You'll Learn

    In this solo episode, Gerry looks at five high-impact areas where a clear SOP can make a significant difference:

    • Housekeeping and room inspection
    • Guest arrival and check-in
    • Breakfast and dietary requirements
    • Guest complaints and service recovery
    • Safety and emergency response

    You'll hear why a room being “cleaned” isn't necessarily the same as being guest ready, why arrival information should be standardised without making your welcome sound scripted, and why difficult guest situations become easier when you've already decided how they'll be handled.

    You'll also learn a simple structure for writing an SOP:

    Purpose → When → Owner → Steps → Exceptions

    Then Gerry shares the Three-Test Rule for deciding which procedures deserve your attention first:

    Does the task happen repeatedly?

    Does inconsistency create a problem?

    Would your B&B struggle if the one person who knows how to do it wasn't there?

    Three yeses?

    Write the SOP.

    Because you don't need fifty procedures nobody reads.

    You need a handful of good systems that protect your guests, standards, time, and sanity.

    YOUR NEXT STEP

    [Insert this week's most relevant free Beds, Breakfast & Business resource and explain in one sentence how it helps.]

    Get the resource here: [DIRECT RESOURCE LINK]


    ABOUT BEDS, BREAKFAST & BUSINESS
    Beds, Breakfast & Business is the practical podcast for current and aspiring B&B owners who want more bookings, stronger profits, better systems and memorable guest experiences—without the chaos. Hosted by hospitality professional Gerry MacPherson, each episode offers straightforward advice you can put to work in your B&B.

    FOLLOW THE PODCAST

    Follow Beds, Breakfast & Business in your favourite podcast app so you don't miss the next practical B&B management episode.
    And if you know another b&b owner who could use this episode, please share it with them.

    MORE PRACTICAL BED & BREAKFAST HELP

    Visit Beds, Breakfast & Business for free tools, guides, articles, videos, and resources for bed & breakfast owners:

    https://bedsbreakfastsbusiness.com/


    NEXT EPISODE

    Next episode, we'll talk about Saving Time Through Systems.

    We'll answer the cornerstone question:

    What systems save the most time without reducing hospitality?


    CHAPTERS

    Rozwiń Zwiń
    20 min
  • Preventive Maintenance Checklist for B&B Owners: Stop Costly Repairs

    Preventive Maintenance Checklist for B&B Owners: Stop Costly Repairs
    Sep 29 2026
    Join us for free on Patreonhttps://www.patreon.com/cw/BedsBreakfastBusiness(Members can find all weekly downloads) Practical advice for current and aspiring B&B owners. Preventive Maintenance Checklist for B&B Owners: Stop Costly Repairs What if the next expensive repair at your B&B is already giving you a warning? A dripping tap, sticking door, slow drain, strange boiler noise, or flickering light can seem harmless — until a guest discovers the problem first. In this week's Beds, Breakfast & Business episode, Gerry MacPherson looks at how a simple preventive maintenance checklist can help B&B owners reduce guest complaints, catch small property problems earlier, and avoid some of those unpleasant emergency repairs that have a remarkable habit of happening on busy weekends. What You'll Learn Preventive maintenance isn't about becoming an expert at fixing everything yourself. It's about noticing problems early and creating a system for dealing with them. In this practical solo episode, Gerry walks you through a simple four-level B&B maintenance rhythm: Everyday guest-room checksMonthly property walksSeasonal maintenance preparationAnnual professional servicingYou'll learn how to look at your property through a guest's eyes, identify small signs of wear before they become failures, and move recurring maintenance jobs from your memory onto a calendar. Gerry also explains why good maintenance often goes unnoticed. Nobody writes a glowing review because the toilet flushed, the bedside lamp switched on, and hot water came out of the shower. Guests expect those things. But when one of them doesn't work? Suddenly, it's memorable. That's why preventive maintenance isn't separate from the guest experience. It's hospitality before the guest needs it. Try the 20-Minute Maintenance Walk After listening, take 20 minutes and walk around your property. Don't ask only: “What's broken?” Ask: “What's changing?” Look for the tap that's beginning to drip. The door that's becoming harder to close. The carpet starting to lift. The sealant beginning to separate. The toilet taking longer to refill. The lock that's becoming temperamental. Those small changes are your early-warning system. Catch them early and you have a maintenance job. Wait until your guest finds them and you may have a hospitality problem as well. Free Resource: Your B&B Starter Blueprint If you want to build stronger systems throughout your B&B, download Your B&B Starter Blueprint: https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download The Blueprint gives you practical steps for building stronger foundations, organising your ideas, improving guest experiences, and avoiding expensive beginner mistakes. You'll also find this week's Annual Maintenance Planner in the episode resources/show notes to help you schedule recurring maintenance throughout the year. Who Is Beds, Breakfast & Business For? Beds, Breakfast & Business is for current and aspiring B&B owners, independent innkeepers, small accommodation operators, and hospitality entrepreneurs who want a profitable business without losing the personal hospitality that makes an independent property special. Episodes focus on practical topics including: B&B operations, preventive maintenance, guest experience, direct bookings, pricing, revenue, housekeeping, standard operating procedures, marketing, business systems, and running a bed and breakfast without letting it take over your entire life. The tone is practical, conversational, and based on the realities of independent hospitality. No corporate b&b theory. Just ideas you can actually use. ABOUT BEDS, BREAKFAST & BUSINESSBeds, Breakfast & Business is the practical podcast for current and aspiring B&B owners who want more bookings, stronger profits, better systems and memorable guest experiences—without the chaos. Hosted by hospitality professional Gerry MacPherson, each episode offers straightforward advice you can put to work in your B&B. FOLLOW THE PODCAST Follow Beds, Breakfast & Business in your favourite podcast app so you don't miss the next practical B&B management episode. And if you know another b&b owner who could use this episode, please share it with them. MORE PRACTICAL BED & BREAKFAST HELP Visit Beds, Breakfast & Business for free tools, guides, articles, videos, and resources for bed & breakfast owners: https://bedsbreakfastsbusiness.com/NEXT EPISODE [One-sentence teaser based on next week's cornerstone question.] CHAPTERS
    Rozwiń Zwiń
    19 min
adbl_web_anon_alc_button_suppression_t1
Brak recenzji