Our series of business podcasts features smart thought leaders providing insights on the key issues shaping business success and the global economy. They discuss and critique best practice, the use of emerging technology and address key issues of poor performance.

Mentioned in this episode:

The Smart Resource Solutions Web Site

What is the single most important driver of loyalty—for your customers, and for your employees? Is it price? Brand? Or is it something more fundamental?

What if the secret wasn't a mystery at all, but something you could actually measure and manage?

What if you could know, with absolute clarity, what your people and your customers truly expect from you... and then see, in a simple score, exactly how you're performing against those expectations?

And once you have that intelligence... how do you stack up against your competitors? Where are you truly differentiated, and where are you falling behind?

Most importantly... how do you turn that insight into a transformative action plan that drives real growth and loyalty?

In this episode, we meet CJ and company, who cannot understand why they continue to lose loyal customers. Then we drop in on the webinar they are attending to give them some answers.

Our series of business podcasts features smart thought leaders providing insights on the key issues shaping business success and the global economy. They discuss and critique best practice, the use of emerging technology and address key issues of poor performance.

Mentioned in this episode:

The Smart Resource Solutions Web Site

Our series of business podcasts features smart thought leaders providing insights on the key issues shaping business success and the global economy. They discuss and critique best practice, the use of emerging technology and address key issues of poor performance. This edition we feature Asitha Rodrigo. This episode is accompanied by a Further Information Sheet on Ai: https://docs.google.com/document/d/1OaV6WpgNptAlX9C3sKcY7lCei4dtUs1l/edit?usp=sharing&ouid=112329473571806287114&rtpof=true&sd=true

Asitha Rodrigo discusses the current landscape of AI in business, addressing the hype versus reality of AI technologies. He emphasises the importance of understanding the specific problems businesses are trying to solve with AI, rather than adopting AI for its own sake. He covers the challenges of implementing AI solutions, the need for skilled talent, and the evolving decision-making process between buying and building AI solutions. Asitha shares insights from his extensive experience in software engineering and technology leadership, providing a comprehensive overview of the current state and future potential of AI in business operations.

takeaways

• AI is a powerful operational tool, not magic.
• Understanding the problem is crucial before implementing AI.
• AI can augment business operations significantly.
• The hype around AI often overshadows its practical applications.
• Organisations must assess AI solutions like any other tool.
• Talent shortages in AI are often due to a lack of foundational skills.
• AI implementation requires careful consideration of existing systems.
• The cost of AI tools is rising, impacting scalability.
• Buy vs. build decisions are evolving with AI capabilities.
• AI's impact on business will continue to grow as technology advances.

Mentioned in this episode:

The Smart Resource Solutions Web Site