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All About Data

All About Data

Von: Federal News Network | Hubbard Radio
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Conversations with the people who are making data work better for government. Federal News Network’s Jory Heckman speaks with federal chief data officers and other experts who are helping agencies use data to improve efficiency and maximize performance.

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  • Providing personalized care for veterans at the VA

    Providing personalized care for veterans at the VA
    Aug 20 2025

    The Department of Veterans Affairs is finding new ways to provide a better customer experience for the millions of veterans it serves — whether online, over the phone, or in person. Deputy Chief Veterans Experience Officer Barbara Morton goes in depth on all things CX at the VA.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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    27 Min.
  • How CPB meets its CX and national security missions

    How CPB meets its CX and national security missions
    Jul 9 2025

    Customs and Border Protection (CBP) stands at the intersection of national security and customer experience, balancing its law enforcement mission with a commitment to serve travelers and trade partners efficiently. James McCament, CBP’s chief digital transformation officer, says the agency doesn’t see those priorities as being in conflict. Instead, they reinforce each other.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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    24 Min.
  • An exit interview with Kshemendra Paul

    An exit interview with Kshemendra Paul
    Jun 18 2025

    We hear from Kshemendra Paul, the former assistant IG for cyber assessments and data analytics at the Energy Department and former chief data officer at the Department of Veterans Affairs

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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    23 Min.
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