Our Solutionology podcast shares behind-the-scenes stories of projects and problem-solving using a digital mindset. In Episode #25, Carl Douglass, DI Lab CEO, and Brian Douglass, DI Labs COO, have an in-depth discussion about quality with Hannah Kinder, DI Labs Production Manager.

Quality can be a touchy subject in additive manufacturing because it often seems ambiguous and expectations can be wildly different between each client and project. Brian states that quality, which is considered a deliverable, and a digital mindset, which is a state of constant transition, can feel like oil & water. That’s because when people think of quality, they think of standardization and repeatability - not constant change.

As the industry continues to evolve and mature, having a digital mindset is critical to our success, especially when it comes to quality. DI Labs is in a constant state of transition to new levels of performance, capabilities and standards of quality. As Hannah said in the wrap-up, change is inevitable especially if you want to be better. And we always do.

Listen to the full episode to learn more.

Chapters & Episode Topics:
00:00 Intro
01:02 Structure of quality
01:27 Digital mindset and quality - oil and water
03:15 Quality is a tradeoff
04:06 Definitions of quality
05:50 Culture supports quality
07:51 Our ISO9001 onboarding process
11:53 Understanding client expectations
15:45 How quality drives scrap rates
18:59 Scrap from 10-25%
19:11 Current improvements

More Solutionology Stories Podcast Episodes: https://dilabs.cc/podcast/