In this episode, David Millili and Steve Carran sit down with Kunal Shah, Managing Partner of Travel & Hospitality at ZS, to explore the future of the hotel industry in 2026, key revenue strategies, and how technology is reshaping guest experiences.

Kunal shares insights from his global career—starting at United Airlines, earning an MBA at London Business School, and now leading ZS’s travel and hospitality practice. He breaks down the biggest opportunities and challenges hotels face today, including RevPAR pressure, AI adoption, guest personalization, and new revenue streams beyond rooms.

Whether you’re a hotel operator, GM, revenue manager, or hospitality investor—this episode is packed with practical strategies and industry foresight.

What You’ll Learn in This Episode:

• 2026 hospitality trends & industry outlook
• Why RevPAR growth is plateauing
• How hotels can improve guest engagement & incremental revenue
• The most promising new revenue streams beyond rooms
• Why relationships & intellectual curiosity matter in hospitality leadership

This episode is sponsored by ZS

Watch the FULL EPISODE on YouTube: https://youtu.be/7y2WcNmOwfo

Links:
Contact ZS
Kunal on LinkedIn: https://www.linkedin.com/in/ksshah/
ZS: https://www.zs.com/

For full show notes head to: https://themodernhotelier.com/episode/245

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Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.