Jetzt kostenlos testen

Danach 9,95 € pro Monat. Jederzeit kündbar.

ODER
Im Warenkorb

Bist du Amazon Prime-Mitglied?

Audible 60 Tage kostenlos testen

    Inhaltsangabe

    The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.

    Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you. For example:

    • Rule #1: Customer Service Is Not a Department
    • Rule #3: Great Service Follows the Laws of Gravity
    • Rule #5: Ask Yourself "What Would Mom Do?"
    • Rule #19: Be a Copycat
    • Rule #25. Treat Every Customer Like a Regular
    • Rule #39: Don’t Try Too Hard

    As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand-new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to frontline staff who deal directly with clients and customers.

    Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.

    ©2013 Lee Cockerell (P)2013 Random House Audio

    Kritikerstimmen

    "At Zappos, many of our business decisions revolve around the customer. Lee Cockerell understands the importance of a great customer experience and shows you how to deliver happiness to your customers." (Tony Hsieh, New York Times best-selling author of Delivering Happiness and CEO of Zappos.com, Inc.)
    "These Rules rule. If you play by these rules you will win." (Carl Sewell, Chairman of Sewell Automotive Companies and author of the million-copy best seller Customers for Life)
    " The Customer Rules is easy to read and understand, but profound in so many ways! If companies and leaders would follow this advice their customers and business would be significantly better." (Al Weiss, Former President, Disney Parks and Resorts, Worldwide)

    Das könnte dir auch gefallen

    Weitere Titel des Sprechers

    Das sagen andere Hörer zu The Customer Rules

    Bewertung
    Gesamt
    • 4 out of 5 stars
    • 5 Sterne
      2
    • 4 Sterne
      1
    • 3 Sterne
      1
    • 2 Sterne
      0
    • 1 Stern
      0
    Sprecher
    • 3.5 out of 5 stars
    • 5 Sterne
      1
    • 4 Sterne
      0
    • 3 Sterne
      3
    • 2 Sterne
      0
    • 1 Stern
      0
    Geschichte
    • 4 out of 5 stars
    • 5 Sterne
      2
    • 4 Sterne
      1
    • 3 Sterne
      1
    • 2 Sterne
      0
    • 1 Stern
      0

    Rezensionen - mit Klick auf einen der beiden Reiter können Sie die Quelle der Rezensionen bestimmen.

    Es gibt noch keine Rezensionen