Outcomes over Output: Why Customer Behavior Is the Key Metric for Business Success Titelbild

Outcomes over Output: Why Customer Behavior Is the Key Metric for Business Success

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Outcomes over Output: Why Customer Behavior Is the Key Metric for Business Success

Von: Joshua Seiden
Gesprochen von: Chris Abell
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In the old days, when we made physical products, setting project goals wasn’t that hard. But in today’s service - and software-driven world, “done” is less obvious. When is Amazon done? When is Google done? Or Facebook? In reality, services powered by digital systems are never done. So then how do we give teams a goal that they can work on? Mostly, we simply ask teams to build features - but features are the wrong way to go. We often build features that create no value. Instead, we need to give teams an outcome to achieve.

Using outcomes creates focus and alignment. It eliminates needless work. And it puts the customer at the center of everything you do. Setting goals as outcomes sounds simple, but it can be hard to do in practice. This book is a practical guide to using outcomes to guide the work of your team.

©2019 Joshua Seiden (P)2019 Joshua Seiden Management & Leadership Marketing & Vertrieb

Kritikerstimmen

"Josh’s crisp volume brims with insight about how to fly at just the right level - the level of outcomes. If you’ve ever wondered how M your MVP should be, or how to get more R in your OKRs, this book will help." (Nick Rockwell, CTO, NY Times)
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Good book about how to measure ‘real’ progress. I would recommend this book for example if you use OKRs (Objectives and Key Results) and want to learn how to create meaningful Key Results.

How to manage with outcomes instead of outputs

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