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Learn the art of handling difficult people in only 60 minutes of conversation and instruction.

These are the subjects covered:

  • Introduction: We All Have Trouble with These People
  • Strategies: Give Yourself Permission to Defend Yourself
  • Four Types: Two to Worry About; Two Simpler to Handle
  • Patterns for Each Type: Attackers, Complainers, Know-it-alls, Ineffectives
  • Accept Your Losses: Distance Them for Results
  • Effective Strategies
  • Have the End in Mind
  • Family Members
  • Friends
  • Professional
  • Business
  • Community
  • Six Recommended Books

    This product is part of the Simply Magazine Lifestyle series.
    •
    Life made simple: listen to more how-to lifestyle and business titles from Simply Magazine.
    © and (P) Christina Brown

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