Emotional Intelligence is more important than ever in this age of generative, conversational, and agentic AI.

In this episode, Grant Herbert introduces a new model of Emotional Intelligence, developed through nearly two decades of working with professional services leaders around the world.

This model provides a roadmap to help you navigate your emotions in the age of AI.

You’ll discover the 4 essential areas of development for you and your people.

This episode sets a foundation for further videos where he will unpack each competency in depth throughout the year.

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In this episode, you’ll learn:

• Why Emotional Intelligence matter so much in the intelligence age
• What emotions are and how they unfold in the moment
• Why we need an updated model that is relevant to today
• The 4 areas of emotional intelligence development: Clarity, Control, Connection and Collaboration

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The Emotional Navigation Roadmap™ Framework

Clarity (Self Awareness)
Control (Self Management)

Connection (Social Awareness)
Collaboration (Relationship Management)

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Reflection question:

How do your emotions effect your ability to get the results you want?

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Resources and next steps:

Join the live 20 Minute Transformation sessions where Grant teaches one shift at a time: https://www.professionalservicesleadership.com

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About Grant Herbert:

Grant Herbert is a global leadership expert, author of Professional Services Leadership, and founder of the Professional Services Leadership Academy. He helps professionals develop the leadership capability required to increase their influence, income, and impact without burning out.

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