We're trying to sell to a buyer that no longer exists
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We've spent the last decade obsessing over what we sell, while ignoring how people actually buy from us.
When revenue numbers disappoint, our de facto reaction is to blame plausible external factors.
We reach for these explanations because they don't require us to look at our own contribution to the current situation, which should probably tell us something.
The underlying logic of how we actually engage buyers probably hasn't been seriously pressure-tested in at least a decade.
The Cognitive Marketer
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